Client Coordinator

4 weeks ago


Melbourne, Victoria, Australia Prestige InHome Care Full time
About the Role

We are seeking a highly skilled Client Coordinator to join our team at Prestige InHome Care. As a Client Coordinator, you will play a crucial role in ensuring the efficient and high-quality service delivery for our clients.

Key Responsibilities
  • Support and deliver quality services for a portfolio of clients.
  • Match clients with the perfect care staff through timely and accurate rostering.
  • Keep everyone in the loop with schedules, from clients to care staff.
  • Handle feedback and incidents with precision for continuous service improvement.
  • Support care staff in maintaining a high level of commitment and alignment with Prestige's goals.
  • Contribute to the development of policies, procedures, and processes.
  • Manage relationships with broker partners.
  • Ensure compliance with organisational and industry standards.
Requirements
  • Experience in service delivery, coordination and scheduling.
  • Excellent communication, interpersonal and negotiation skills.
  • The ability to prioritise and meet deadlines.
  • Computer literacy for word processing and database management.
  • A proactive approach with a focus on continuous improvement.
  • Problem-solving and conflict resolution skills.
  • A commitment to delivering quality service that exceeds expectations.
  • Relevant industry training (Cert III in Aged Care/HACC/Disability/Individual Support) is desirable.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional development and growth.
  • A competitive salary and benefits package.
  • A chance to make a real difference in the lives of our clients.

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