Customer Relationship Manager

1 week ago

Adelaide, South Australia beBeeRetention Full time $96,000 - $104,000

We're looking for a skilled Retention Specialist to join our team.

This role will see you build and maintain relationships with our existing customer base, identifying opportunities to upsell and cross-sell our products and services. You'll be the face of our company, working closely with customers to understand their needs and provide tailored solutions.

The ideal candidate will have excellent communication and negotiation skills, as well as the ability to work independently and collaboratively as part of a team.

We offer a competitive compensation package, including a salary, bonus, and stock-based options. We also provide regular salary reviews, flexible working arrangements, and a comprehensive benefits program.

You'll have the opportunity to work in a dynamic and inclusive environment, surrounded by a diverse and talented team of professionals. Our company is committed to building an inclusive culture where everyone feels welcome and supported.

In this role, you'll be responsible for:

  • Re-establishing and confirming customer needs
  • Conducting thorough needs analyses and presenting solutions that meet the customer's business requirements
  • Helping the retention team collect and analyze feedback from customers
  • Assisting with the development and implementation of appropriate retention strategies for various customer segments

The successful candidate will have:

  • Fluent Korean language skills
  • Excellent written and verbal English communication abilities
  • Proven experience resolving issues and proposing solutions
  • Strong customer service and negotiation skills
  • Experience using Microsoft Dynamics CRM (advantageous)

If you're a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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