Front Office Supervisor

16 hours ago

Alice Springs, Northern Territory, Australia beBeeDuty Full time $80,000 - $110,000

Job Opportunity: Front Office Supervisor

A Front Office Supervisor is the primary point of contact for guests in a hotel lobby, responsible for creating a positive impression and providing exceptional service.

The key responsibilities of a Front Office Supervisor include:

  • Greeting and assisting guests, particularly VIPs and long-stay guests
  • Managing guest complaints and resolving issues promptly
  • Coordinating services and facilities for long-stay guests
  • Understanding credit procedures and applying them correctly
  • Staying up-to-date with hotel operations, policies, and emergency procedures
  • Monitoring guest satisfaction reports and implementing actions to improve results
  • Handling management issues and emergencies as required
  • Conducting health and safety procedures, such as fire drills and food safety investigations

To succeed in this role, you will need:

  • Previous supervisory experience in Front Office within the hotel/leisure/retail sector
  • Good knowledge of Health and Safety and security procedures
  • Calm, efficient, and able to work well under pressure
  • Excellent leadership skills and exceptional communication skills
  • A passion for delivering exceptional levels of guest service
  • Strong commercial acumen, with experience in increasing profitability in a tight market sector
  • Experience in managing budgets, revenue proposals, and forecasting results in a similar-sized property

This is an excellent opportunity to develop your career in hospitality, working with a dynamic team to deliver exceptional guest experiences.

Why choose us?

We are a leading hospitality company that offers a range of accommodations and services. Our vision is to create remarkable hospitality experiences around the world, and our team members are at the heart of it all.

What we offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for career development and growth.

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