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Customer Service Representative

2 months ago

Newcastle, New South Wales, Australia IMB Bank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, helping them with their banking and insurance needs, and exploring new opportunities to find the right financial solutions.

Key Responsibilities
  • Provide excellent customer service through face-to-face, phone, and online interactions
  • Help customers with their banking and insurance needs, and identify opportunities to improve their financial position
  • Use various technologies, systems, and digital platforms to deliver high-quality service
  • Work collaboratively with the branch team to achieve business goals and objectives
  • Maintain a high level of operational adherence to company and regulatory standards
Requirements
  • Experience in sales and service, preferably in retail, banking, or hospitality industries
  • Cash handling experience and attention to detail
  • A learning mindset and ambition to build a career in the banking industry
  • Proficiency in MS Office programs and digital platforms
  • Honesty and integrity, with a commitment to following procedures and policies in a regulated environment
  • A flexible approach to work, with the ability to take initiative, prioritize tasks, and problem-solve
About IMB Bank

IMB Bank is a leading member-owned bank offering a full range of products and services in retail and business banking. Our purpose is to provide simple, competitive, and authentic banking that helps our members and communities thrive. We're committed to creating a supportive culture that promotes inclusion and wellbeing, and we offer a range of benefits to support our employees' growth and development.