Technical Support Specialist for Mission-Critical Systems

1 week ago


Sydney, New South Wales, Australia Cuscal Limited Full time
About the Role

We are seeking an experienced Technical Support Specialist to join our DevOps Engineering team. As a key member of our team, you will be responsible for ensuring the availability, performance, and maintenance of our mission-critical systems.

Key Responsibilities
  • Taking ownership of the operational lifecycle, including incident, change, and problem management.
  • Proactively monitoring systems, responding swiftly to incidents, and working to resolve underlying problems to prevent future occurrences.
  • Providing 24 x 7 rostered on-call support where required by management.
  • Contributing to the organisation's mission of delivering resilient, high-performing technology services to its customers.
Requirements
  • Experience supporting NCR Authentic Switch or alternative transaction switching.
  • Well-versed with ISO8583 Standard.
  • A minimum of 3 years of experience as a Support Engineer or in a similar role.
  • Experience operating within the ITIL framework.
  • Proficiency in at least one programming/scripting language (e.g., Java, C#, Python, Powershell, Bash) for process automation.
Benefits

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience.

In addition to a great salary, we provide flexible work arrangements through our hybrid model, a wide range of financial, lifestyle, health & wellbeing benefits, and opportunities for career growth and professional development.



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