Technical Support Specialist for Mission-Critical Systems
1 week ago
We are seeking an experienced Technical Support Specialist to join our DevOps Engineering team. As a key member of our team, you will be responsible for ensuring the availability, performance, and maintenance of our mission-critical systems.
Key Responsibilities- Taking ownership of the operational lifecycle, including incident, change, and problem management.
- Proactively monitoring systems, responding swiftly to incidents, and working to resolve underlying problems to prevent future occurrences.
- Providing 24 x 7 rostered on-call support where required by management.
- Contributing to the organisation's mission of delivering resilient, high-performing technology services to its customers.
- Experience supporting NCR Authentic Switch or alternative transaction switching.
- Well-versed with ISO8583 Standard.
- A minimum of 3 years of experience as a Support Engineer or in a similar role.
- Experience operating within the ITIL framework.
- Proficiency in at least one programming/scripting language (e.g., Java, C#, Python, Powershell, Bash) for process automation.
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience.
In addition to a great salary, we provide flexible work arrangements through our hybrid model, a wide range of financial, lifestyle, health & wellbeing benefits, and opportunities for career growth and professional development.
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