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Technical Support Specialist

1 month ago

Sydney, New South Wales, Australia Microsoft Full time

Overview

At Microsoft, we're on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. As a Technical Support Specialist, you'll play a critical role in helping us achieve our mission by delivering exceptional customer experiences.

Responsibilities

  • Analyze customers' Azure problems and develop solutions to meet their needs.
  • Take responsibility to see that technical issues are resolved, which will involve problem solving, debugging, troubleshooting, correcting code.
  • Communicate technically complex information with Microsoft's developer customers via email, telephone, and electronic services.
  • Continually learn technologies and develop deep expertise in software development and cloud-related tech.
  • Share knowledge and key learnings with the team.
  • Document work completed, and time spent on customer issues.
  • Provide actionable feedback to the engineering teams by isolating software bugs, surfacing customer pain points, and collecting customer suggestions.
  • Participate actively in regular technical triage meetings to share knowledge with other engineers to help quickly resolve their customer issues.
  • Collaborate with customers and Microsoft employees including: managers, support engineers, account managers, operations, and product development teams.

Requirements

  • At least one year experience in software development, technical/software/product support, systems development, IT Dev Ops or consulting.
  • Excellent communication skills, including the ability to provide clear instructions and communicate complex technical information effectively.
  • Able to work both independently and in a team environment.
  • Strong problem-solving skills are essential, including the ability to debug applications written in native or managed code.
  • Networking skills, and cloud development are a definite positive.
  • A strong working knowledge of web services and technologies is essential.
  • Bachelor's degree in C.S. or E.E. is a plus.
  • Advanced certifications is a plus.
  • Software Development experience desired in one or more of the following:
    • Software development experience with C++ or .net C#, VB, etc.
    • Debugging code (WINdbg, Visual Studio Debugger)
    • Linux, Mac, Java, PHP, , Python or Ruby.
    • ASP.Net, IIS .

Benefits

  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect