Technical Systems Support Specialist

7 days ago


Sydney, New South Wales, Australia Legal Aid NSW Full time

At NSW Police Force, we're committed to delivering high-quality law and order services to the diverse community of New South Wales. We're seeking a skilled Technical Systems Support Specialist to join our Digital Policing and Operational Systems - Integration team within Technology Command.

About the Role

The Technical Systems Support Specialist will provide critical technical support for the day-to-day operations of our ICT systems. This role requires strong time management and organisational skills, with a focus on ensuring seamless system functionality.

Key Responsibilities
  • Provide technical support for ICT systems, including Linux and Kubernetes environments.
  • Ensure effective incident management, resolving issues promptly and efficiently.
  • Maintain accurate records of incidents, resolutions, and system performance metrics.
  • Collaborate with internal stakeholders to identify and address system requirements and improvements.
Requirements
  • Minimum 3 years of experience in a similar technical support role.
  • Proven experience supporting complex systems, including SSL implementation.
  • Strong understanding of ITIL frameworks and incident management principles.
  • Excellent problem-solving skills, with a focus on analytical thinking and creative solutions.
What We Offer
  • A competitive salary ranging from $85,000 to $110,000 per annum, depending on experience.
  • Flexible work options to balance work-life harmony.
  • Ongoing training and professional development opportunities.
  • Collaborative and dynamic work environment.

We value diversity and inclusion at NSW Police Force, and we encourage applications from qualified candidates who share our commitment to excellence and integrity.



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