Technical Systems Support Specialist
7 days ago
At NSW Police Force, we're committed to delivering high-quality law and order services to the diverse community of New South Wales. We're seeking a skilled Technical Systems Support Specialist to join our Digital Policing and Operational Systems - Integration team within Technology Command.
About the RoleThe Technical Systems Support Specialist will provide critical technical support for the day-to-day operations of our ICT systems. This role requires strong time management and organisational skills, with a focus on ensuring seamless system functionality.
Key Responsibilities- Provide technical support for ICT systems, including Linux and Kubernetes environments.
- Ensure effective incident management, resolving issues promptly and efficiently.
- Maintain accurate records of incidents, resolutions, and system performance metrics.
- Collaborate with internal stakeholders to identify and address system requirements and improvements.
- Minimum 3 years of experience in a similar technical support role.
- Proven experience supporting complex systems, including SSL implementation.
- Strong understanding of ITIL frameworks and incident management principles.
- Excellent problem-solving skills, with a focus on analytical thinking and creative solutions.
- A competitive salary ranging from $85,000 to $110,000 per annum, depending on experience.
- Flexible work options to balance work-life harmony.
- Ongoing training and professional development opportunities.
- Collaborative and dynamic work environment.
We value diversity and inclusion at NSW Police Force, and we encourage applications from qualified candidates who share our commitment to excellence and integrity.
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