Performance Director

1 week ago


Bondi Junction, New South Wales, Australia The Travel Coorporation Full time
About the Role

We are seeking a highly skilled and experienced Performance Leader to join our team at The Travel Corporation. As a key member of our leadership team, you will be responsible for driving sales performance and process accuracy through team leadership, quality control, coaching, and support.

Key Responsibilities
  • Team Leadership: Provide leadership to our combined Australia and New Zealand team of Destination Experts and Client Services Specialists.
  • Sales Performance: Develop and implement strategies to drive sales performance and process accuracy.
  • Quality Control: Monitor and maintain high standards of quality in all aspects of our business.
  • Coaching and Development: Provide coaching and development opportunities to team members to enhance their skills and performance.
  • Process Improvement: Identify areas for process improvement and implement changes to drive efficiency and effectiveness.
  • Customer Experience: Ensure that our customers receive a high-quality experience through excellent customer service and support.
Requirements
  • Proven Experience: Proven experience in coaching and developing a team in a sales contact centre environment with demonstrable results.
  • Management Skills: Demonstrated management and supervisory capabilities that achieve successful business outcomes.
  • Industry Knowledge: Previous experience within the Travel Industry, preferably in a Wholesale or Travel Agency background.
  • Communication Skills: Effective verbal and written communication skills.
  • Leadership Skills: Ability to motivate and develop staff to achieve targets and goals.
  • Technical Skills: Knowledge of the Calypso Reservations system and proficiency in Microsoft Word and Excel.
What We Offer
  • Flexible Work Arrangements: Balance of in-office and work-from-home options.
  • Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.
  • Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends.
  • Learning & Development: Career development and personal growth opportunities.
  • Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.
  • Team Engagement: Two team engagement days per year.
  • Volunteer Leave: Two days paid leave per year for volunteer opportunities.
  • Parental Leave: 12 weeks paid parental leave for eligible employees.

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