Performance Director
2 months ago
We are seeking a highly skilled and experienced Performance Leader to join our team at The Travel Corporation. As a key member of our leadership team, you will be responsible for driving sales performance and process accuracy through team leadership, quality control, coaching, and support.
Key Responsibilities- Team Leadership: Provide leadership to our combined Australia and New Zealand team of Destination Experts and Client Services Specialists.
- Sales Performance: Develop and implement strategies to drive sales performance and process accuracy.
- Quality Control: Monitor and maintain high standards of quality in all aspects of our business.
- Coaching and Development: Provide coaching and development opportunities to team members to enhance their skills and performance.
- Process Improvement: Identify areas for process improvement and implement changes to drive efficiency and effectiveness.
- Customer Experience: Ensure that our customers receive a high-quality experience through excellent customer service and support.
- Proven Experience: Proven experience in coaching and developing a team in a sales contact centre environment with demonstrable results.
- Management Skills: Demonstrated management and supervisory capabilities that achieve successful business outcomes.
- Industry Knowledge: Previous experience within the Travel Industry, preferably in a Wholesale or Travel Agency background.
- Communication Skills: Effective verbal and written communication skills.
- Leadership Skills: Ability to motivate and develop staff to achieve targets and goals.
- Technical Skills: Knowledge of the Calypso Reservations system and proficiency in Microsoft Word and Excel.
- Flexible Work Arrangements: Balance of in-office and work-from-home options.
- Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family.
- Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends.
- Learning & Development: Career development and personal growth opportunities.
- Love for Travel Benefit: Annual travel credit of $1850 after your first year to use on any core travel brands.
- Team Engagement: Two team engagement days per year.
- Volunteer Leave: Two days paid leave per year for volunteer opportunities.
- Parental Leave: 12 weeks paid parental leave for eligible employees.
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Performance Director
2 weeks ago
Bondi Junction, New South Wales, Australia The Travel Coorporation Full timeJob Title: Performance DirectorAt The Travel Corporation, we are seeking a highly skilled and experienced Performance Director to join our team. As a key member of our leadership team, you will be responsible for driving sales performance and process accuracy through team leadership, quality control, coaching, and support.About the Role:Develop and implement...
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Performance Director
4 weeks ago
Bondi Junction, New South Wales, Australia The Travel Coorporation Full timeJob Title: Performance LeaderAbout the Role:We are seeking a highly motivated and experienced Performance Leader to join our team at The Travel Corporation. As a key member of our leadership team, you will be responsible for driving sales performance and process accuracy through team leadership, quality control, coaching, and support.Key...
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