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Customer Service Director

2 months ago

Bondi Beach, Australia The Removal Brothers Full time

{"h1": "Customer Service Manager - The Removal Brothers", "p": "At The Removal Brothers, we're seeking an experienced Customer Service Manager to lead our customer service team and ensure exceptional service delivery to our clients. As a key member of our team, you'll be responsible for managing the customer service team, responding to client inquiries, and implementing strategies to improve customer satisfaction and retention.", "ul": [{"li": "Lead and manage the customer service team, providing training, support, and performance management."}, {"li": "Respond to client inquiries, complaints, and feedback in a timely and professional manner."}, {"li": "Oversee the entire customer journey, ensuring a seamless experience from booking to post-service follow-up."}, {"li": "Collaborate with the operations and logistics teams to ensure client needs are met efficiently."}, {"li": "Implement strategies to improve customer satisfaction, retention, and service processes."}, {"li": "Prepare and present reports on customer service metrics and team performance to senior management."}, {"li": "Resolve client issues and escalate complaints when necessary to achieve high client satisfaction."}, {"li": "Proficiency in a second language is highly advantageous to effectively meet the transport needs of our global clients and ensure their satisfaction."}], "h2": "Key Qualifications and Experience", "ul": [{"li": "Minimum 3 years of experience in the removalist industry, managing customer service operations and ensuring client satisfaction."}, {"li": "Minimum 3 years of experience in a customer service role in any industry, with a focus on handling client inquiries and complaints."}, {"li": "Proficiency in a second language is highly advantageous."}, {"li": "Proven ability to manage a team in a fast-paced environment."}, {"li": "Strong interpersonal and communication skills with the ability to handle complaints and resolve issues."}, {"li": "Excellent organizational skills and the ability to manage multiple tasks and clients simultaneously."}, {"li": "Experience in CRM system and managing customer service workflows."}, {"li": "Ability to build strong client relationships and drive customer retention."}], "h3": "Benefits", "ul": [{"li": "Salary of $74,200 AUD per year"}, {"li": "Opportunity to work in a dynamic and growing industry."}, {"li": "Professional development opportunities."}, {"li": "Supportive and collaborative work environment."}]