Desktop Solutions Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeTechnology Full time $100,000 - $120,000

At our organization, we are seeking a skilled professional to fill the role of Desktop Support Analyst. In this position, you will play a pivotal part in delivering reliable and efficient solutions to our employees.

Key Responsibilities:
  • Provide technology that is fit for purpose and enables employees to work flexibly and collaborate on systems that are reliable and highly available.
  • Focusing on the reliability of our services and infrastructure using standard program management methods to ensure common practice throughout.
  • Ensure that we focus on the right solutions implemented the right way to enable consistent, seamless and frictionless experience globally.
  • To continually enhance systems where appropriate, choosing technologies that support our growth.
Requirements:
  • Proven ability to navigate ambiguity and collaborate with other functional teams to ensure consistency and quality outcomes.
  • Can empathize with people and clients appropriately, uses that empathy in effective decision-making.
  • High EQ - self-aware, self-regulated, motivated and empathetic, with great interpersonal skills.
  • Communicates in a clear, concise and unambiguous manner and does so regularly and to a variety of audiences.
  • Is hands-on and has an entrepreneurial spirit and style. Consistently becomes personally involved in all elements of leading the function, while ensuring the team has the freedom and autonomy to achieve goals and outcomes.
  • Technically has a good working knowledge of Desktop OS, hardware components, identity management, video conferencing solutions, AD and related services, remote access, endpoint security, end-user device management, productivity tools and automation.
  • Broad understanding of laptop hardware fault diagnostics and resolution.
  • Understanding the ITIL lifecycle (not essential).
Why Join Our Team?
  • We offer 8 additional paid days per year to extend your weekends.
  • We have a hybrid working environment.
  • We provide a generous cash bonus for every successful referral.
  • We offer starting school leave - 8.5 days of leave to assist your children with the transition to school.
  • We provide up to 26 weeks' paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work.
  • We give 3 days' paid leave per year to participate in charity initiatives.
  • We offer access to learning and development programs through Udemy.

We strive to be a diverse and inclusive workplace, committed to fostering a welcoming culture where everyone feels valued and celebrated.

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