Desktop Solutions Expert

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $100,000 - $140,000

Job Title

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As a Desktop Support Analyst, you will be responsible for providing technology solutions that enable our people to work flexibly and collaborate on systems that are reliable and highly available.

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  • Key Responsibilities
  • Focus on the reliability of our services and infrastructure.
  • Using standard program management methods to ensure common practice throughout.
  • Ensure that we focus on the right solutions implemented the right way to enable consistent, seamless and frictionless experience globally.
  • To continually enhance systems where appropriate, choosing technologies that support our growth.
  • Focus on security inline with regional regulations.
  • Use the Project Management tools to keep items and tasks updated.
  • Lead or deliver against technical improvement projects.
  • Writing and maintaining relevant documentation including Knowledge Base articles and process documentation.
  • Help maintain procedures that ensure personnel and client data is handled in accordance with Data Protection legislation.
  • The role should encourage and influence the team to write and maintain relevant documentation including Knowledge Base articles and process documentation.

 

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Requirements

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  • Proven ability to navigate ambiguity and collaborate with other functional teams to ensure consistency and quality outcomes.
  • Can empathise with people and clients appropriately, uses that empathy in effective decision-making.
  • High EQ - self-aware, self-regulated, motivated and empathetic, with great interpersonal skills.
  • Communicates in a clear, concise and unambiguous manner and does so regularly and to a variety of audiences.
  • Has experience communicating with our customers in regard to our service, strategy, deliverables, issues or risks.
  • Is hands-on and has an entrepreneurial spirit and style.
  • Consistently becomes personally involved in all elements of leading the function, while ensuring the team has the freedom and autonomy to achieve goals and outcomes.
  • Technically has a good working knowledge of Desktop OS, hardware components, identity management, video conferencing solutions, AD and related services, remote access, endpoint security, end-user device management, productivity tools and automation.
  • Broad understanding of laptop hardware fault diagnostics and resolution.
  • Understanding the ITIL lifecycle (not essential).
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