Guest Experience Coordinator

3 days ago


Melbourne, Victoria, Australia beBeeHospitality Full time $60,000 - $80,000
Guest Service Agent Job Description

The primary function of a Guest Service Agent is to provide exceptional service to hotel guests throughout their stay. This includes ensuring a seamless check-in and check-out experience, providing information about the hotel and its facilities, and handling guest inquiries and concerns.

To be successful in this role, applicants should possess excellent communication skills, a positive attitude, and the ability to work effectively as part of a team.

Responsibilities:
  • Provide high-quality service to hotel guests at all times
  • Be the first and last impression of the hotel for guests and ensure that every interaction is professional and courteous
  • Work on a rotating roster including night shifts and weekends
Requirements:
  • Experience in a similar role in a fast-paced environment
  • Excellent verbal communication skills
  • Knowledge of hotel management systems such as Opera
Benefits:
  • Laundered uniforms provided
  • Discounts on food and beverages at the hotel's restaurant and bar
  • On-site parking available
  • Complimentary meal per shift


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