Compliance Liaison Officer
2 weeks ago
Job Title: Compliance Liaison Officer
Job Summary:
We are seeking a highly skilled Compliance Liaison Officer to provide administrative and operational support to the Chief Quality and Risk Officer. The successful candidate will be responsible for providing support with organisational resolution of complaints, feedback, responses to Government bodies, and making positive improvements for our consumers and clients receiving care.
Key Responsibilities:
- Draft detailed responses to complaints, SIRS additional information, Coroners requests, and Assessment Team Reports.
- Identify, escalate and manage clinical and operational risks.
- Use a range of complaint resolution techniques including open disclosure, early resolution, conciliation and investigation.
- Develop positive and collaborative working relationships with team members and internal and external stakeholders to identify concerns and develop options to achieve resolutions.
- Work collaboratively with the Chief Quality and Risk Officer to identify areas for continuous improvement to support quality, risk, and compliance.
- Undertake trending and analysis of complaints and continuous improvement initiatives.
- Attend internal and external meetings as required by the business or at the direction of Chief Quality and Risk Officer.
Requirements:
- Working knowledge of the requirements of the Aged Care Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
- Must be a health professional with an understanding of the aged care operational and risk environment.
- High level ability to utilise information management and computer systems.
- Excellent verbal and written communication skills including the ability to articulate positions with solid reasoning as well as empathy and understanding.
Benefits:
- Competitive salary and entitlements.
- Pay incentives including not-for-profit salary packaging.
- Meaningful work in a purpose-driven organisation.
- A healthy and positive workplace culture.
- Learning, development, and growth opportunities.
- Discounted private health insurance.
About Us:
Respect Aged Care is a not-for-profit organisation serving older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. We are headquartered on the northwest coast of Tasmania and have a strong presence in Victoria, New South Wales, and Tasmania.
Our Values:
- Respect - Treat all people with fairness and dignity.
- Care - Look after and protect the elderly, and each other.
- Teamwork - Encourage, cooperate, and build trust.
- Courage - Do the right thing, even when it's difficult.
- Integrity - Be open, honest, and trustworthy.
- Innovation - Think differently to solve problems.
- Excellence - Drive quality to continuously improve.
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