Client Liaison Officer Assistant

4 weeks ago

Melbourne, Victoria, Australia Colbrow Care Full time

About Us :

Colbrow Care is a third-generation Australian family-owned and operated company that has been providing excellence in nursing and care services since 1957.

We are committed to delivering excellence in personalised care solutions and services to Australian families, so they can live in the comfort of their own homes as independently as possible, for as long as possible.

As a specialist nursing, aged care, and (dis)ability support provider, we support people who are ageing, people experiencing short, long-term, or life limiting illness, people living with disability, and many other people who at some point throughout their life, just need a little extra help.

We value our workforce as our greatest asset and understand that the relationships and connections they form with our clients are the cornerstones of the care we deliver.

We continuously evolve with our industry and consistently invest in our staff through professional education and training. This is how we ensure that our clients are receiving the highest quality of individualised care.

Our nurses, personal care assistants, and (dis)ability support workers all share our values, giving us confidence in our mission and the ability to support our clients to achieve their personal goals.

About You :

  • Relevant Tertiary Qualification in Business or a minimum of 3 years experience in a sales or business development role

**Job Summary** :

This role is responsible for providing assistance and back up to the Client Liaison Officer by providing holistic administrative and client related support.

**Key Responsibilities** :

  • Provide administrative support to the Client Liaison Officer
  • Be the first point of contact for new client enquiries
  • Schedule and attend client visits
  • Attend sales/assessment visits
  • Implementation of care programs
  • Monthly reporting incorporating client pipeline, quality compliance and adherence to relevant policies and procedures

**Requirements** :

  • Office Administration experience
  • Ability to communicate clearly with different levels of personnel & management
  • Self organised and able to work unsupervised
  • Able to coordinate multi tasks efficiently
  • Motivated to meet timelines and targets
  • Excellent professional personal presentation

**Working Relationships** :

  • General Manager
  • Operations Manager
  • Care Coordination Team
  • Recruitment Administrator
  • Training Coordinator
  • Community Care Manager
  • External Employees
  • Case Manager/s
  • Clients and other external stakeholders

**Benefits** :

In addition to competitive remuneration, you will find other perks to joining the Colbrow Care team. Real opportunities exist for you to apply and develop your skills within a progressive team in an industry that is both future-proofed and growing exponentially.

We are a close-knit team of professionals who play just as hard as we work, so if support, growing and having fun is on your priority list, this role was made for you.

**Contact** :

Kavini Fernando

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