Customer Advocacy Director

4 days ago

Melbourne, Victoria, Australia NAB - National Australia Bank Full time

About the Role


We are seeking a seasoned professional to lead our Customer Advocacy efforts, ensuring the voice of the customer is embedded throughout our value chain. As Head of Customer Advocacy, you will define, execute, and elevate leadership focus on customer obsession.



Key Responsibilities



  • Identify systemic issues and opportunities to generate better outcomes for NAB
  • Collaborate with the Executive of Customer Experience to uplift customer advocacy
  • Oversee existing customer research programs (e.g., Peter Lee, Corp NPS)
  • Lead new customer advocacy programs (e.g., Episodic NPS)
  • Consolidate feedback from all programs to identify systemic issues and opportunities
  • Design, execute, and hold stewardship of the framework for customer feedback loops
  • Maintain effective working relationships within our Customer Experience Team


Your Skills and Qualifications



  • Deep analytical skills with quantitative and qualitative customer research
  • Capability to influence senior stakeholders
  • Leadership agility including the ability to inspire and motivate teams
  • Effective in all forms of communications along with a strategic mindset
  • Ability to connect analysis to insights to actions
  • Profound years of experience as a Senior Leader
  • Customer insights experience, whether corporate (client side) or market research agency
  • Financial services experience preferred


About Us


NAB is a diverse and inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We foster an environment where all colleagues' unique backgrounds and identities are understood, respected, and celebrated.



What We Offer



  • A competitive salary of $150,000 - $180,000 per annum
  • A comprehensive benefits package, including health insurance, superannuation, and annual leave
  • The opportunity to work with a dynamic team and make a real impact on our customers' lives
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A supportive and inclusive work environment that values diversity and inclusion


Please Note


Candidate screening and interviews may be conducted prior to the closing date of the job advert.


The International relocation policy will be applied to support and enable the career move.

  • Policy and Advocacy Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Kingfisher Recruitment Pty Ltd Full time

    About the RoleThe Policy & Communications Officer will support the advocacy program of UDIA Victoria through the preparation of policy positions and reports, input to submissions, coordinating policy committees, preparing presentations and assisting with event programming.Key ResponsibilitiesDraft communications on policy, research and advocacy related...

  • Global Director of Communications and Strategic Advocacy

    3 weeks ago

    Melbourne, Victoria, Australia Movember Full time

    About Movember Movember is a leading organization dedicated to improving men's health globally, focusing on mental health, suicide prevention, prostate, and testicular cancers.We are seeking a highly skilled Global Director of Communications to lead our Communications team in developing and executing a strategic communications plan to advance our mission.The...

  • Senior Advocacy Officer

    4 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleSwinburne Student Life is seeking a Senior Advocacy Officer to deliver high-quality advocacy services to all Swinburne students.As the Senior Advocacy Officer, you will oversee the provision of independent advice and advocacy on behalf of students, resolving student concerns in line with University policies and procedures, and delivering...

  • Senior Advocacy Officer

    1 month ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleSwinburne Student Life is seeking a Senior Advocacy Officer to join the team to deliver high-quality Advocacy Service to all Swinburne students.As the Senior Advocacy Officer, you will oversee the provision of independent advice and advocacy on behalf of students and the resolution of student concerns in line with University policies and...

  • Senior Advocacy Officer

    3 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleSwinburne Student Life seeks a Senior Advocacy Officer to deliver high-quality advocacy services to all Swinburne students.As the Senior Advocacy Officer, you will oversee the provision of independent advice and advocacy on behalf of students, resolving student concerns in line with University policies and procedures. You will also lead a small...

  • Senior Advocacy Officer

    4 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleSwinburne Student Life is seeking a Senior Advocacy Officer to join the team to deliver high-quality Advocacy Service to all Swinburne students.The successful applicant will oversee the provision of independent advice and advocacy on behalf of students and the resolution of student concerns in line with University policies and procedures.As the...

  • Advocacy Officer

    4 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleWe are seeking an experienced Advocacy Officer to join our team at Swinburne University of Technology. As an Advocacy Officer, you will play a crucial role in empowering students with the confidence and knowledge to navigate the University's policies and procedures.Your responsibilities will include providing assistance and information to...

  • Advocacy Officer

    4 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleSwinburne University of Technology is seeking an Advocacy Officer to join its Student Life team. As an Advocacy Officer, you will play a crucial role in empowering students with the confidence and knowledge to navigate the University's policies and procedures.Your responsibilities will include providing assistance and information to students...

  • Advocacy Officer

    4 weeks ago

    Melbourne, Victoria, Australia Swinburne University of Technology Full time

    About the RoleSwinburne University of Technology is seeking a highly skilled and dedicated Advocacy Officer to join its Student Life team. As an Advocacy Officer, you will play a crucial role in empowering students with the confidence and knowledge to navigate the University's policies and procedures.Your primary objective will be to meet the needs of...

  • Customer Success Director

    3 weeks ago

    Melbourne, Victoria, Australia Neota Full time

    Customer Success ManagerWe are seeking a talented and proactive Customer Success Manager to join our growing team at Neota. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key Responsibilities:Proactive Outreach: Initiate and maintain proactive communication with clients to...

  • Customer Experience Director

    2 days ago

    Melbourne, Victoria, Australia Woolworths Group Full time

    Unlock Your Potential as a Customer Experience Director">We are seeking an exceptional leader to join our team as a Customer Experience Director. This exciting opportunity is perfect for a motivated and passionate individual who thrives in a fast-paced environment.The ideal candidate will be responsible for leading our customer experience team, creating...

  • Customer Service Director

    3 days ago

    Melbourne, Victoria, Australia Careerone Partner Network Full time

    Job Title: Customer Service DirectorCompany Overview: We are a dynamic Australian company dedicated to delivering high-quality, affordable products to customers nationwide. Our mission is to provide excellent service and value, with a focus on efficient operations and customer satisfaction.Salary: AUD 79,040 + SuperannuationAbout the Role:We are seeking a...

  • Freight Network Director

    4 weeks ago

    Melbourne, Victoria, Australia VLine Full time

    Director of Freight and Third-Party AccessV/Line is a leading rail freight operator in Victoria, and we're seeking a highly skilled and experienced professional to lead our freight network operations.As the Director of Freight and Third-Party Access, you will be responsible for driving strategic initiatives to grow our rail freight operations, securing...

  • Global Director of Communications

    4 weeks ago

    Melbourne, Victoria, Australia Movember Full time

    About MovemberMovember is a leading global organisation dedicated to changing the face of men's health. Our mission is to take on mental health and suicide prevention, prostate and testicular cancers.We're seeking a highly skilled Global Director of Communications to lead our Communications team within Marketing and Communications. The Communications team is...

  • Customer Service Director

    4 weeks ago

    Melbourne, Victoria, Australia Faac group Full time

    About the RoleThe Customer Service Director will be responsible for analyzing the Order to Cash (OTC) end-to-end processes and identifying opportunities for improvement. This includes receiving, processing, managing, and completing customer orders, as well as invoicing and accounts receivables. The OTC process has a direct impact on the company's...

  • Global Director of Communications

    4 weeks ago

    Melbourne, Victoria, Australia Movember Full time

    About the RoleMovember is seeking a highly skilled Global Director of Communications to lead our Communications team. As a key member of our Marketing and Communications department, you will be responsible for developing and executing our global communications strategy.The successful candidate will have a proven track record in senior communications...

  • Customer Success Advocacy Specialist

    1 week ago

    Melbourne, Victoria, Australia Xplor Education Full time

    Job SummaryWe are seeking a skilled Customer Success Coordinator to join our team in Melbourne. This role is perfect for those who thrive in fast-paced environments, enjoy working with customers, and are passionate about delivering exceptional experiences.

  • Senior Brand and Customer Director

    4 days ago

    Melbourne, Victoria, Australia Munro Footwear Group Full time

    About the RoleWe are seeking an exceptional Senior Brand and Customer Director to lead our brand strategy, drive customer engagement, and foster a customer-centric culture across Munro Footwear Group.This is an exciting time for our business as we move into a new era of transformation. As a natural people leader with a proven track record of achieving...

  • Customer Success Director

    1 week ago

    Melbourne, Victoria, Australia Neota Full time

    About the RoleWe are seeking a highly skilled Customer Success Director to join our team at Neota, a leading software company. As a key player in our organization, you will be responsible for ensuring the success and satisfaction of our valued clients.Key ResponsibilitiesProactively engage with clients to understand their evolving needs and provide...

  • Customer Service Champion

    4 weeks ago

    Melbourne, Victoria, Australia Alinta Energy Full time

    Customer Advocacy RoleAt Alinta Energy, we're committed to delivering exceptional customer experiences. As a Customer Advocate, you'll play a critical role in ensuring operational compliance with energy regulations across the business and representing us to Ombudsman offices and external bodies.Key ResponsibilitiesManage end-to-end cases of Ombudsman...