Senior Advocacy Officer
2 weeks ago
Swinburne Student Life is seeking a Senior Advocacy Officer to deliver high-quality advocacy services to all Swinburne students.
As the Senior Advocacy Officer, you will oversee the provision of independent advice and advocacy on behalf of students, resolving student concerns in line with University policies and procedures, and delivering quality customer service.
You will lead a small team of specialist advocacy officers, managing all operational aspects of the advocacy function, including fostering self-management of student inquiries, actively managing complex student matters, and training and coaching Officers to support their ongoing professional development.
The successful applicant will be a subject matter expert in the field of Student Advocacy, providing evidence-informed advice and leadership to the University in the development of best practice policy and procedures as they apply to tertiary education delivery and service provision.
About YouTo be suitable for this role, you will need to have experience in the following key areas:
- Student Advocacy in a tertiary education environment
- Developing, interpreting, and implementing policies, procedures, and regulations
- Leading, motivating, and developing a team of specialist practitioners
- Delivering outcomes through leadership in customer service, evidence-informed practice, and technology-enabled approaches to service provision
- High-level interpersonal skills and well-developed communication skills, both written and oral, with the ability to negotiate and collaborate across all levels in a complex organisation
A bachelor degree level qualification in a relevant discipline with at least 4 years of subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.
About Swinburne University of TechnologySwinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship.
We are committed to a differentiated university proposition in education and research, so that:
- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice
The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.
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