Customer Service Director

3 days ago


Melbourne, Victoria, Australia Careerone Partner Network Full time

Job Title: Customer Service Director

Company Overview: We are a dynamic Australian company dedicated to delivering high-quality, affordable products to customers nationwide. Our mission is to provide excellent service and value, with a focus on efficient operations and customer satisfaction.

Salary: AUD 79,040 + Superannuation

About the Role:

We are seeking a highly motivated and experienced Customer Service Director to lead our customer service team. This role is crucial in upholding our commitment to customer satisfaction and efficient service. The successful candidate will oversee the daily operations of the customer service department, implement best practices, and work collaboratively with other departments to improve service quality.

Key Responsibilities:

  • Craft and periodically assess customer service policies, programs, and procedures to ensure alignment with customer expectations and product quality standards.
  • Oversight of day-to-day sales operations, optimising processes to enhance response times and operational efficiency.
  • Provide clear direction, constructive feedback, and support to team members, playing a key role in recruiting and onboarding new customer service staff.
  • Lead, inspire, and develop customer service representatives to deliver exceptional service and maintain high morale within the team.
  • Design and implement strategies for after-sales support to monitor customer satisfaction, assess product performance, and drive continuous service improvement.
  • Collaborate with various teams, service agents, and customers to understand and respond effectively to customer needs and expectations.

Qualifications and Experience:

The ideal candidate will possess a Bachelor's degree in Business Administration, Management, or a related field, with at least 2-3 years of experience in a customer service management role, preferably within retail or e-commerce environments.

What We Offer:

A competitive salary package, opportunities for professional growth and development, and a dynamic work environment that values innovation and teamwork.



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