Senior Advocacy Officer
4 weeks ago
Swinburne Student Life is seeking a Senior Advocacy Officer to join the team to deliver high-quality Advocacy Service to all Swinburne students.
The successful applicant will oversee the provision of independent advice and advocacy on behalf of students and the resolution of student concerns in line with University policies and procedures.
As the Senior Advocacy Officer, you will lead a small team of specialist advocacy officers and be responsible for managing all operational aspects of the advocacy function.
This includes fostering self-management of student inquiries, actively managing complex student matters, and training and coaching the Officers to support their ongoing professional development.
The Senior Advocacy Officer will be a subject matter expert in the field of Student Advocacy and provide evidence-informed advice and leadership to the University in the development of best practice policy and procedures as they apply to tertiary education delivery and service provision.
About YouTo be suitable for this role, you will need to have experience in the following key areas:
- Demonstrated relevant experience in Student Advocacy in a tertiary education environment.
- Experience in developing, interpreting, and implementing policies, procedures, and regulations.
- Demonstrated ability to lead, motivate, and develop a team of specialist practitioners.
- Demonstrated ability to deliver outcomes through leadership in the following areas: outstanding customer service, evidence-informed practice, and technology-enabled approaches to service provision.
- High level interpersonal skills and well-developed communication skills, both written and oral, with the ability to negotiate and collaborate across all levels in a complex organisation.
- Experience with Salesforce or similar software platforms is preferred.
A bachelor degree level qualification in a relevant discipline with at least 4 years of subsequent relevant experience, or an equivalent combination of relevant experience and/or education/training.
Swinburne University of Technology is committed to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification.
We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status.
For further details on our efforts, please explore our Equity & Diversity website.
Swinburne University of Technology actively supports and encourages individuals with disability to apply.
We provide reasonable adjustments throughout the recruitment and selection process by ensuring that we cater to the access and participation needs of all candidates.
For a confidential discussion regarding accessibility requirements, or to provide feedback on how we can continue to improve our recruitment processes to better accommodate adjustments you require, please contact Swinburne's Disability Confident Recruitment at DCR@swin.edu.au or call +61 3 9214 3550.
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.
For any support please contact talentacquisition@swin.edu.au or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan.
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
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