Merchant Performance Driver

1 week ago

Melbourne Sydney, Australia beBeeStrategist Full time $80,000 - $150,000
About Merchant Strategy Role

The objective of this position is to drive merchant performance and experience by leading key initiatives. This involves executing strategic projects, improving internal processes, supporting go-to-market efforts, and training and empowering the team.

Key responsibilities include:

  • Supporting strategy development by contributing to defining and refining the strategy for merchant operations across Australia & New Zealand.
  • Executing operational improvements by driving the implementation of best practices in merchant onboarding, activation, and engagement.
  • Leading and developing the team through operational and strategic initiatives that align with the wider Merchant S&O team and ANZ business.
  • Cross-functional collaboration with product, operations, and partnerships teams in both ANZ and globally, to ensure a seamless merchant experience on the platform.
  • Data analysis and insights by building and interpreting models and dashboards to evaluate the impact of operational initiatives on key metrics such as delivery speed and merchant retention.
  • Pilot and experiment by running targeted tests with partner restaurants to improve service quality and uncover new opportunities to strengthen the delivery network.
  • Supporting team coordination by partnering with internal stakeholders to support communication, coordination, and knowledge sharing within the ANZ Merchant Operations function.
About You

To succeed in this role, you will require:

  • 5-8 years of experience in consulting, strategy, operations, business development, or a related field.
  • A proven ability to manage projects and drive cross-functional initiatives.
  • Experience leading and managing teams.
  • Strong communication and stakeholder management skills.
  • Proficiency in Excel; experience with SQL is a plus, but not required.
About Us

We are a technology and logistics company dedicated to delivering exceptional customer experiences. Our commitment to employee happiness, healthiness, and overall well-being is reflected in our comprehensive benefits and perks package.

We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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