Leading Merchant Strategy

10 hours ago

Melbourne, Victoria, Australia beBeeStrategy Full time $80,000 - $120,000
Merchant Strategy & Operations Role

The role involves defining, building and optimising the strategy and processes for restaurants across Australia & New Zealand. You will work cross-functionally with product, sales, operations, partner management and analytics teams to strengthen the merchant organisation in the region.

This is a key leadership position responsible for leading initiatives that improve merchant performance and experience. This includes executing strategic projects, improving internal processes, supporting go-to-market efforts, and training and empowering your team.

  • Key Responsibilities:
  • Support strategy development by contributing to defining and refining the strategy for merchant operations across Australia & New Zealand to improve delivery quality and the overall merchant experience.
  • Drive operational improvements by implementing best practices in merchant onboarding, activation and engagement.
  • Lead team development by developing and coaching your team through operational and strategic initiatives that align with the wider Merchant S&O team and ANZ business.
  • Cross-functional collaboration by working closely with product, operations and partnerships teams in both ANZ and globally to ensure a seamless merchant experience on the platform.
  • Data analysis and insights by building and interpreting models and dashboards to evaluate the impact of operational initiatives on key metrics such as delivery speed and merchant retention.
  • Pilot and experiment by running targeted tests with partner restaurants to improve service quality and uncover new opportunities to strengthen the delivery network.
  • Team coordination by partnering with internal stakeholders to support communication, coordination and knowledge sharing within the ANZ Merchant Operations function.
Qualifications & Skills
  • A minimum of 5-8 years of experience in consulting, strategy, operations, business development or a related field.
  • Proven ability to manage projects and drive cross-functional initiatives.
  • Experience leading and managing teams.
  • Strong communication and stakeholder management skills.
  • Proficiency in Excel, experience with SQL is a plus but not required.

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