Merchant Strategy Lead

6 days ago

Melbourne, Victoria, Australia beBeeManager Full time $80,000 - $150,000

At the heart of our marketplace are restaurants, and we aim to provide them with a best-in-class experience from onboarding to growth.

We seek an experienced professional to lead key initiatives that improve merchant performance and experience. This includes executing strategic projects, improving internal processes, supporting go-to-market efforts, and training and empowering your team.

About the Role

This critical role plays a key part in driving operational metrics and supporting process enhancements from planning through to execution.

  • Key Responsibilities:
  • Contribute to defining and refining the strategy for merchant operations across Australia to improve delivery quality and the overall merchant experience.
  • Drive the implementation of best practices in merchant onboarding, activation, and engagement.
  • Develop and coach your team through operational and strategic initiatives that align with the wider Merchant S&O team.
  • Work closely with product, operations, and partnerships teams to ensure a seamless merchant experience on the platform.
  • Build and interpret models and dashboards to evaluate the impact of operational initiatives on key metrics such as delivery speed and merchant retention.

Achievements: In this role, you will lead key initiatives that strengthen the merchant organisation in the region, drive operational improvements, and support go-to-market efforts.

Deliverables: You will execute strategic projects, develop and implement new processes, train and empower your team, and drive business growth through data-driven insights.

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