Sales Merchant Representative

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

**Groupon** is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences-big and small, new and familiar-that make for a full, fun and rewarding life.

Groupon helps local businesses grow and strengthen customer relationships resulting in strong, vibrant communities. With employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. Our culture encourages employees to embrace change, adapt to new circumstances, and find creative solutions to the challenges we face. Does that sound like a great way to grow your career? Let's get into the details.

As **Merchant Consultant Representative** you'll focus on full cycle management across a large portfolio of merchant accounts in Australia. Whether you're optimizing a live deal for a business that we've worked with for years, or negotiating to bring a merchant back on our platform, you'll be the point of contact for a large portfolio of existing merchants at Groupon.

**You'll spend time on the following**:

- Provide inbound support to merchants by resolving campaign or account issues.
- Nurture and grow existing merchant relationships, including re-engaging former merchants through cold calling.
- Develop familiarity with merchants' businesses and industries, including their products/services, consumer demographics, and revenue drivers.
- Facilitate revenue growth by optimizing and improving deals.
- Consistently achieve or exceed sales targets and maintain high merchant satisfaction.
- Conduct market research to identify new opportunities for merchant deals and communicate insights to merchants.
- Develop and execute communications to educate and promote growth opportunities within your merchant portfolio.
- Utilize knowledge of deal structure and strategy to achieve desired outcomes for both Groupon and merchants.

**We're excited about you if you have**:

- Experience upselling and reselling over the phone and cold calling
- Experience developing a large portfolio of accounts
- 1+ years of success in a sales environment
- Customer service, analytical, and problem solving skills
- You pay attention to detail and have a proven ability to multitask
- You have solid decision-making skills, customer-focused instincts, and sound judgment
- You are well-organized and are able to prioritize tasks to work quickly and efficiently
- You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on
- You have strong negotiation and relationship-building skills, with a high degree of integrity and patience
- You have excellent written and oral communications skills
- Salesforce or other CRM experience is a plus
- Bachelor's degree preferred

**Working Conditions**:
Ideal location is Melbourne

Occasional travel may be required.

LI-remote