Client Support Specialist

22 hours ago

NewcastleMaitland, Australia beBeeCustomerService Full time $40,000 - $55,000
Job Opportunity

We are seeking enthusiastic and dedicated individuals to join our Frontline Operations team as Service Delivery Officers. This role is an excellent opportunity for those who wish to make a difference in the lives of clients and contribute to the success of our organization.


About the Role:


As a Service Delivery Officer, you will work in a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm. You will interact with clients over the phone, supporting them in meeting their tax, superannuation, and registration obligations. You'll also process account activities received through various channels, including phone, paper, web-chat, email, and online portals.


You will use your good judgment and apply relevant policies and procedures to inform your decision making. Your attention to detail will ensure outcomes, actions, and agreements are accurately recorded.


You will be responsive and adaptable to changing client and business needs and manage competing priorities to deliver outcomes. You'll work as part of a team, sharing your knowledge to collaboratively resolve issues and contribute to continuous improvement.


The roles may be offered on an ongoing or non-ongoing basis in multiple locations across Australia. A merit pool may be formed and used to fill future similar vacancies in these locations and other locations within the same metropolitan area.


Required Skills and Qualifications:


  • Seniority level: Entry-level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: Government Administration

Benefits:


We embrace diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability or neurodivergence, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.


This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be eligible for this role, candidates must provide confirmation of their Aboriginal and/or Torres Strait Islander heritage.

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