Client Engagement Specialist

1 day ago

NewcastleMaitland, Australia beBeeClient Full time $86,400 - $92,400

Role Summary

This exciting opportunity awaits passionate and driven professionals to join a dynamic team as a Client Engagement Specialist. We offer a great company culture and practical, common-sense approaches.

We prioritize a positive work environment, appreciate our staff, and foster an atmosphere that celebrates teamwork and individuality.

The ideal candidate will have experience in client engagement, thrive in a modern organization, and possess high-energy, motivated, and independent qualities.

Main Responsibilities:

  • Connect participants with relevant services and supports
  • Assist participants in understanding and optimizing their NDIS plans
  • Manage challenges related to access to education, health, justice services, etc.
  • Reduce barriers to plan implementation and usage
  • Build participant capacity
  • Develop and design support solutions to meet outcomes
  • Resolve crises and foster resilience within the participant's network
  • Coach participants through challenges
  • Collaborate with stakeholders to keep them informed
  • Prepare participants for reviews and report on outcomes
  • Model and uphold organizational values and NDIS principles

Requirements:

  • Existing client base
  • Adherence to KPI: 30 billable hours per week
  • Team player
  • Autonomous and organized
  • NDIS knowledge, especially support coordination, choice, and control
  • Excellent verbal and written communication skills
  • Strong organizational and critical thinking skills
  • Effective time management and prioritization
  • Ability to build rapport and trust with stakeholders
  • Proficiency in MS Office and basic computer skills

Benefits:

  • Positive work environment
  • Appreciative staff
  • Teamwork and individuality

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