High-Performing Team Leader

21 hours ago

Sydney, New South Wales, Australia beBeeLeader Full time $145,000 - $175,000
About the Role

Rippling seeks a seasoned operationally-minded leader to lead APAC Implementation segment.

The ideal candidate will have extensive experience building high-performing teams and executing strategic initiatives aligned with key business goals.

As the leader of the APAC Implementation segment, you will manage, mentor, empower, and grow your team to meet and exceed key performance metrics in customer experience, time to value, product adoption, and team productivity.

You will also coordinate cross-functionally with Sales, Product & Engineering, and Customer Support teams to ensure seamless customer onboarding experience.

Responsibilities
  • Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets
  • Successfully resolve customer escalations for maximum satisfaction and positive relationships
  • Leverage data-driven approach to building and optimizing processes that drive efficiency and improved customer experience
  • Execute quarterly plans aligned with business objectives
  • Track, monitor & continuously improve performance on key metrics & KPIs
  • Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create seamless customer journey
  • Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation
  • Build and maintain collaborative, inclusive team culture

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