High Performing Team Leader

1 week ago


Sydney, New South Wales, Australia beBeeCustomerService Full time $106,025 - $117,363
About the Role",

This is an exciting opportunity to lead a team and deliver quality decision-making and support to customers. The Principal Client Service Officer role requires strong leadership skills, experience in developing and leading a high performing team, and the ability to supervise and provide advice to your team.

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You will be responsible for coordinating your teams output, ensuring all competing demands and priorities are delivered in a high quality and efficient manner. You will also regularly review feedback and complaints, ensuring there are timely resolutions.

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The successful candidate will have experience working with vulnerable populations, including people with disability, older people, and those experiencing homelessness or substance misuse. They will be passionate about supporting people and promoting a positive work culture that drives results.

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Key Responsibilities:

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  • ",
  • Lead a team of client service officers and coordinate their output to ensure efficient delivery of services.",
  • Develop and implement strategies to improve customer satisfaction and engagement.",
  • Provide guidance and coaching to team members to enhance their skills and knowledge.",
  • Maintain accurate records and reports to monitor progress and identify areas for improvement.",
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Requirements:

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  • ",
  • Tertiary qualifications in a relevant field, such as social work or community development.",
  • Proven experience in leading a team and developing policies and procedures.",
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and stakeholders.",
  • Ability to work independently and as part of a team, with a high level of autonomy and initiative.",
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What We Offer:

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  • ",
  • A competitive salary and benefits package.",
  • Opportunities for professional development and career advancement.",
  • A dynamic and supportive work environment.",
  • Flexible work arrangements to support work-life balance.",
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