Operations Team Manager
3 days ago
Be a Leader in a fast-paced, high-performing team.
This is a full-time employment opportunity where you will be providing leadership and support to the scheduling team to ensure we maintain a high level of service for our customers through optimised planning, coordination, and dispatch of work.
In this fast-paced environment, you will play a critical role in providing hands on support and leadership to your high performing team of schedulers. Your team is responsible for balancing a high level of calls from internal and external stakeholders alongside providing high quality outcomes for our customers.
Who are we?
Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you're driven to make a meaningful contribution, you've come to the right place.
Real benefits that matter
- Flexible work arrangements including working from home and 9-day fortnights.
- Two well-being days each year to do whatever you need to feel good.
- Access to long service leave pro rata after 3 years of service.
- A generous co-contribution superannuation scheme which offers up to 16% employer contributions.
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Discover more benefits we offer to support the unique and individual ways our employees live.
Responsibilities- Lead daily operations to schedule customer driven work based on resource skills and availability, meeting performance KPIs.
- Update, create and implement new workflows and processes to optimise the delivery of our services.
- Lead, mentor and support schedulers to foster a high performing team who deliver exceptional customer service and functional KPIs.
- Track and monitor scheduling performance against key performance indicators, identifying opportunities for improvement and implementing strategies to enhance efficiency and effectiveness.
- Engage and communicate on scheduling matters with key stakeholders across the business in a timely and solutions focussed manner.
- Previous experience in scheduling, developing scheduling tools and systems in a customer focussed environment.
- Experience leading teams to meet best service delivery outcomes for clients, proven experience mentoring and developing workers to achieve high standards.
- Opportunities for training and certification in Frontline Management and SAP/Maximo management systems.
You will be the driver of representing a high paced customer service environment in a positive manner.
Application and DiversityExcited about being an inspirational leader? Start your application today.
Please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.
We welcome applications from every background and encourage diversity and inclusion in our workplace.
Applicants with disability who require adjustments or alternative methods of communication in the recruitment process can contact a Recruitment Officer at for assistance.
For more information, please visit our website.
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