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Operations Team Lead

2 weeks ago

City of Canning, Australia beBeeScheduling Full time $100,000 - $140,000
Job Overview

Manage a high-performing team in a fast-paced environment, overseeing daily operations and providing leadership to optimize planning and coordination of work.

Key Responsibilities:
  • Coordinate daily tasks of the team, scheduling work based on resource skills and availability, while meeting performance targets.
  • Develop new processes for the team to enhance service delivery.
  • Lead and mentor team members to foster a productive team delivering exceptional customer service.
  • Track and monitor team performance against key indicators, identifying areas for improvement and implementing strategies to boost efficiency.
  • Collaborate with stakeholders across the business, communicating project matters effectively.
Requirements:
  • Experience in team management, process development, and customer service in a dynamic environment.
  • Leadership certification or experience leading teams to achieve outstanding customer satisfaction.
  • Ability to represent a positive image of the company externally.