ServiceNow System Administrator

6 days ago


Melbourne, Victoria, Australia Zone IT Solutions Full time

We are seeking a highly skilled ServiceNow System Administrator to join our team at Zone IT Solutions, a leading provider of IT services in Australia. As a ServiceNow certified administrator, you will play a critical role in the implementation and management of our IT service management (ITSM) platform.

Key Responsibilities:
  • Configure and develop ServiceNow ITSM modules to meet the needs of our clients.
  • Design and implement Configuration Management Database (CMDB) solutions to ensure accurate and up-to-date asset information.
  • Develop a deep understanding of ServiceNow platform architecture and tables structure to optimize system performance.
  • Create reports and dashboards in ServiceNow modules to provide actionable insights to our clients.
  • Utilize IT Operations Management (ITOM) features to streamline IT service delivery and improve overall efficiency.
  • Collaborate with our clients to understand their IT service needs and provide consultative guidance to ensure successful implementation.
  • Develop and maintain high-quality documentation and presentations to communicate complex IT concepts to non-technical stakeholders.
  • Excellent verbal and written communication skills to effectively engage with clients and internal stakeholders.
About Zone IT Solutions:

Zone IT Solutions is a recruitment company specializing in digital, ERP, and IT services. We offer flexible, efficient, and collaborative solutions to organizations seeking IT expertise. Our agile, agnostic, and flexible approach helps clients source the IT talent they need.

We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, and people with disabilities. Our recruitment process focuses on essential skills and abilities.



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