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Business Systems Analyst
2 months ago
Lead ServiceNow Consultant
We are currently seeking an experienced Lead ServiceNow Consultant to work closely with our client to understand their needs and challenges relating to a ServiceNow implementation. You will be responsible for gathering requirements, designing and implementing end-to-end ServiceNow solutions and must be comfortable with face-to-face stakeholder interactions. In addition to this, you will have experience leading teams. This role will require you to work onsite from a client location, minimum 4 days a week.
This is a 12-month daily rate contract.
Key Responsibilities:
- Gather requirements and collaborate with the client to understand their business processes and needs
- Provide technical leadership to developers when designing and configuring ServiceNow solutions for clients to address their needs
- Provide guidance and recommendations on best practices for implementing and optimizing ServiceNow
Key Requirements:
- Experience with ServiceNow in a lead role
- Experience leading a team of developers and providing technical leadership
- Strong understanding of IT Service Management and Configuration Management Database (CMDB)
- Hands-on experience with the implementation of the ServiceNow platform, including configuration, customization, and administration
- Must be consultative with the ability to push back on the client around ServiceNow capabilities and limitations
- Excellent communication and interpersonal skills
- Proven ability to work independently
