ServiceNow Implementation Lead
6 days ago
About Thirdera
Thirdera is a global services provider that utilizes ServiceNow to empower enterprises to unlock their business and customer workflows in the cloud through digitization and automation.
Our Mission
As a ServiceNow Implementation Lead, you will be responsible for leading our ServiceNow implementation and integration development efforts by reimagining the customer experience, improving service operations, and engaging customers with digital workflows.
Key Responsibilities
- Lead ServiceNow implementation and integration development efforts
- Reimagine the customer experience and improve service operations
- Engage customers with digital workflows
- Solve customer problems by bringing front, middle, and back offices together with any ServiceNow module
Requirements
- 4+ years of experience in coding in JavaScript and ServiceNow deployments/implementations, and/or integrations
- Experience in building ServiceNow modules for customers
- ServiceNow - Certified System Administrator (minimum) - required
- ServiceNow – Certified Implementation Specialist – any and all modules - required
- ServiceNow – Certified Application Developer is desired
- Experience with database design schemas and data modeling
- Experience working with Web Services technologies such as SOAP and REST desired
- Experience with JavaScript, Bootstrap, React, Angular, and other relevant technologies desired
- Strong requirements gathering experience and ability to work with business users and clients
- Strong interpersonal skills, customer-serving attitude, and ability to deal with cultural diversity
- Proven team player
- ITSM and ITIL familiarity is required (ITIL Foundations certification preferred)
- Computer Science or Engineering degree or an equivalent is preferred
Selection Process
- A phone screen with our TA team to validate your experience and expectations for new opportunities
- Never more than three (3) interviews with technical, functional, and leadership staff
- A standard Background and Work Reference Check
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