Medical Response Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeEmergency Full time $66,000 - $67,000

Medical Response Support Specialist

We are seeking a skilled Medical Response Support Specialist to join our team.

This role involves contacting customers when their medical help button is pressed, ascertaining assistance needs, liaising with emergency services and notifying family members.

  • Work in a fast-paced call centre style role requiring a calm manner, attention to detail and a professional attitude.
  • Have strong communication skills and computer literacy.
  • Multitask across a high level of prioritised medical alarm events and inbound calls.
  • Liaise with emergency services and diverse clients.
  • Work rotating shifts, including weekends and public holidays.

This is an award-based role with multiple rosters to suit operational needs and personal preferences.

About You

  • A background in customer service, preferably in a contact centre environment.
  • Experience with call centre and/or inbound outbound phone calls.
  • Experience with shift work (preferred but not mandatory).
  • Australian or New Zealand Citizenship or Permanent Resident.
  • Team Player.
  • Strong communication skills and computer literacy.
  • Calm mannered, high attention to detail and a professional attitude.
  • Ability to work autonomously.
  • Career-focused professional.
  • Able to work 8-10 hour shifts with a mix of day and night shifts.
  • Able to work in a contact centre environment.
  • Passion for helping others, particularly the elderly.
  • Able to hold or attain relevant certifications and clearances.

What We Offer

  • Ongoing training and support.
  • Projected earnings between $66,000 - $67,000.
  • 5 weeks annual leave and overtime opportunities.
  • Supportive team structure with career progression planning.
  • Job stability and a supportive work environment.

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