Guest Experience Manager

20 hours ago

Sydney, New South Wales, Australia beBeeGuest Full time $90,000 - $120,000

Job Overview

The Guest Services Coordinator plays a pivotal role in delivering exceptional guest experiences.

Key Responsibilities:

  • Coordinate daily bell desk operations to ensure seamless and efficient service delivery.
  • Serve as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to facilitate smooth guest movements throughout the hotel.
  • Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.
  • Oversee the storage and retrieval of guest luggage, parcels, and lost & found items.
  • Maintain accurate records of all guest interactions and departmental activities.
  • Ensure all team members are briefed on VIP arrivals, group movements, and special guest preferences.
  • Support the onboarding and ongoing training of bell desk and door staff.
  • Handle guest concerns with professionalism and escalate issues when necessary.
  • Uphold safety, cleanliness, and presentation standards in lobby and entry areas.

Requirements

  • Previous experience in a Front Office or Guest Services role, preferably in a luxury hotel environment is required.
  • Strong communication and organizational skills, ability to multitask in a fast-paced, guest-facing environment, knowledge of Opera or other property management systems and flexible availability are essential.

Qualifications

  • Front Office or Guest Services experience.
  • Strong communication and organizational skills.
  • Ability to multitask in a fast-paced environment.
  • Knowledge of Opera or other property management systems.
  • Flexible availability.

  • Guest Experience Manager

    6 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $90,000 - $120,000

    Exceptional Guest Experience - Lead by ExampleJob Description:As a key member of the Front Office Team, you will be responsible for creating memorable moments for our guests throughout their stay.Key Responsibilities:Manage and support the Front Office Team to ensure seamless guest interactions and meet expectations.Take charge of hotel operations in the...

  • Guest Experience Manager

    4 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $90,000 - $120,000

    Are you passionate about delivering exceptional guest experiences? As an Assistant Manager, you play a vital role in supporting the Venue Manager and team to create memorable moments for guests and their teams.About the Role:Support the Venue Manager in driving business growth and ensuring seamless day-to-day operationsMotivate and inspire the team to...

  • Guest Experience Manager

    4 days ago

    Sydney, New South Wales, Australia beBeeConcierge Full time $90,000 - $120,000

    Role OverviewThis position involves providing exceptional guest experiences through personalized service and seamless support.Key Responsibilities:Manage a team to deliver consistent high-quality service, ensuring guests' needs are met promptly and efficiently.Develop effective strategies to proactively resolve guest requests and concerns, utilizing feedback...

  • Guest Experience Manager

    1 week ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Job Requisition ID : 39176Deliver exceptional guest experiences that reflect Deloitte's standardsFull-time in-office roleBanking, finance and well-being discountsOur Guest Experience team in Adelaide is seeking a talented and motivated leader to step into a newly created management role, representing Deloitte in a client-facing capacity. Based at our new...

  • Guest Experience Manager

    3 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Job Requisition ID : 39176Deliver exceptional guest experiences that reflect Deloitte's standardsFull-time in-office roleBanking, finance and well-being discountsOur Guest Experience team in Adelaide is seeking a talented and motivated leader to step into a newly created management role, representing Deloitte in a client-facing capacity.Based at our new...

  • Guest Experience Manager

    5 days ago

    Sydney, New South Wales, Australia beBeeLeadership Full time

    Job Overview:The Premium Guest Assistant Manager role entails leading a team in delivering exceptional guest experiences. This position is ideal for professionals seeking to develop their careers in hospitality management.Key responsibilities include supervising staff, ensuring excellent customer service, training and coaching employees, overseeing daily...

  • Guest Experience Manager

    5 days ago

    Sydney, New South Wales, Australia beBeeHospitality Full time $50,000 - $80,000

    About This RoleWe're seeking a seasoned professional to lead our front office and guest services team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations across various departments.Key ResponsibilitiesLead and inspire the front office and guest services team to...

  • Assistant Manager, Guest Experience

    2 days ago

    Sydney, New South Wales, Australia Lululemon Full time

    Assistant Manager, Guest Experience | Sydney (Tues-Sat, 38hr/wk)Join to apply for the Assistant Manager, Guest Experience | Sydney (Tues-Sat, 38hr/wk) role at lululemon.Overview The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring guests receive a quality experience in our stores every day.Reporting to the...

  • Guest Experience

    3 weeks ago

    Sydney, New South Wales, Australia IHG Hotels & Resorts Full time

    Chief Concierge | Full-time | InterContinental Sydney Coogee BeachJoin to apply for the Chief Concierge | Full-time | InterContinental Sydney Coogee Beach role at IHG Hotels & ResortsChief Concierge | Full-time | InterContinental Sydney Coogee Beach2 days ago Be among the first 25 applicantsJoin to apply for the Chief Concierge | Full-time | InterContinental...

  • Senior Guest Experience Manager

    2 days ago

    Sydney, New South Wales, Australia beBeeGuestExperience Full time $94,999 - $124,999

    Role Overview:The Front Office Manager is a dynamic leader responsible for delivering exceptional guest experiences. Key responsibilities include driving guest loyalty programs, managing CRM updates and guest feedback improvement plans, leading and inspiring the Front Office team, and ensuring operational excellence.Key ResponsibilitiesDevelop and execute...