Home Care Advisor
5 months ago
Home Care Advisor
**About IRT**
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
**About the Role**
IRT is seeking an experienced **Home Care Advisor **to join the Home Care team in Wollongong. Reporting to the Head of Strategy, you will provide expert advice and guidance to prospective Home Care customers on the best consumer options available.
- Proactively play the lead role in responding to all new Home Care customer leads and enquiries that come direct or from the Customer Contact Centre team, website, or from the MAC Provider portal or any other stakeholder introducing a new customer enquiry to IRT Home Care
- Proactively play the lead role reviewing and mining the My Aged Care Provider portal for new CHSP referrals and act on any opportunities quicker than our competitors
- Educate, advise, nurture and triage any new opportunities identified into our existing Home Care sales process
- Work closely on a regular basis with the Customer Development Managers and Programs Team to ensure set targets of customers are achieved
- Ensure high customer service metrics (ie CSAT, NPS or other) are achieved
- Ensure high quality customer data is collected, analysed and managed to drive efficiency in others roles and richness of customer data insights and analytics
- Support the Marketing team on creating and continuously improving the Home Care digital interactions with customers
- Be alert to cross selling opportunities with prospective consumers to introduce other segments of IRT Group (ie Retirement Villages or Aged Care Centres)
- Achieve agreed KPIs
- Maintain a good working knowledge of sector information and IRT current and future products, including pricing and fee structures
- Foster and maintain collaborative and positive working relationships with internal and external stakeholders
**To Be Successful You Will Have**
**Benefits for You**
- Competetive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Flexible working conditions
- Birthday leave - relax and take a day off on us
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program
**How to Apply**
-
Home Care Worker
3 months ago
Wollongong, Australia Home Instead Wollongong Full time**Are you an experienced Aged Care Worker looking to make a difference in your local Community? Never has it been better to join the industry that rewards you!** **We have a vacancy in your area for a rewarding career as a Home Instead CAREGiver. Consistent rosters, Casual, flexible work / life balance. Help someone in need.** Home Instead is a large,...
-
Care Advisor
4 weeks ago
Wollongong, New South Wales, Australia Anglicare Full timeAbout Us:Anglicare Sydney is a leading community-based organization in Australia, dedicated to providing compassionate care to individuals in need.Our vision is to see Jesus Christ honored, lives enriched, and communities strengthened. To achieve this, we are seeking a dedicated and passionate Care Advisor to join our team.About Anglicare at Home...
-
Care Advisor
2 weeks ago
Wollongong, New South Wales, Australia Anglicare Full timeAbout Anglicare At Home Services: We strive to deliver services that are in line with our Christian mission, ensuring that every client is treated with empathy, dignity, and respect.About the role: The Care Advisor will play a critical role in aligning services with the organisation's strategy, quality standards, and values, ensuring that our clients receive...
-
Care Advisor
4 weeks ago
Wollongong, New South Wales, Australia Anglicare Full timeAbout UsAnglicare Sydney is a leading community organisation in Australia, dedicated to providing care and services to those in need.Our vision is to see Jesus Christ honoured, lives enriched, and communities strengthened. We strive to deliver high-quality services that meet the unique needs of our clients.We are seeking a dedicated Care Advisor to join our...
-
Home and Community Care Worker
5 months ago
Wollongong, Australia Kells Dynamic Care Full timeIn this role, you will provide support to the client to assist in the management of day to day activities, enabling independent living and helping the client reach their health and lifestyle goals. Client Description: MALE in a wheelchair, non-ambulant. No intellectual disabilities. No pets in the home. No smoking in the home. BUDDY SHIFTS AND FULL...
-
Disability Support Care Worker
5 months ago
Wollongong, Australia My Home Living Care Pty Ltd Full time**About Us** My Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support. We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer’s home and community needs. **About the...
-
In Home Support
5 months ago
Wollongong, Australia United for Care Full time**Position Overview** Are you passionate about making a positive impact on the lives of individuals with Disabilities and Aged Care? If so, we have an exciting opportunity for you. We are looking for dedicated In-Home Carers to provide high-quality, person-centered. Your role will be crucial in helping people achieve their goals, enhance their quality of...
-
Disability Support Care Worker
5 months ago
Wollongong, Australia My Home Living Care Pty Ltd Full time**About Us** My Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support. We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer’s home and community needs. - NDIS Worker...
-
Casual Aged Care Support Worker
6 months ago
Wollongong, Australia Your Choice Home Care Full timeAre you someone who loves older people? Are you passionate about providing companionship, assistance, and making a difference in people's lives? If so, we have a rewarding opportunity for you! **Position: Casual Support Worker** **Location: Illawarra Region, NSW** **Type: Casual** **What We're Looking For**: - Availability between Monday to Friday 8am -...
-
Strategic Communications Advisor
3 days ago
Wollongong, New South Wales, Australia IRT Group Full timeAbout IRT GroupIRT Group is a leading community-owned provider of independent living, aged care and home care in NSW, the ACT and QLD.We improve the lives of more than 9100 people every day, employing over 4000 staff across our communities and service hubs. Our mission is to provide better options in housing and care for older people, and we're proud to have...
-
Home Care Professional
4 weeks ago
Wollongong, New South Wales, Australia Kincare Full timeJob SummaryWe are seeking a compassionate and dedicated Home Care Worker to join our team at KinCare in Wollongong. As a Home Care Worker, you will play a vital role in providing high-quality care and support to our elderly customers, enabling them to live independently at home for longer.Key ResponsibilitiesProvide domestic assistance, including cleaning...
-
Aged Care Support Worker
2 months ago
Wollongong, Australia ITSOWEL Aged & Community Services Full time**POSITION DETAILS** **POSITION TITLE CARE SUPPORT WORKER** **REPORTS TO **Executive Officer **AWARD/GRADE/LEVEL **Social, Community, Home Care & Disability Services Industry Award 2010 **HOURS **Casual/Permanent part-time **LOCATION **Home based locations and other venues **DATE CREATED **Updated November 2021 **REVISION DATE **November 2023 **ROLE...
-
Home Care Employee
6 months ago
Wollongong, Australia IRT Full timeHome care Employee - Illawarra **About IRT** Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent...
-
Home Care Aide
2 weeks ago
Wollongong, New South Wales, Australia Kincare Full timeAbout this role:We are seeking a dedicated and compassionate Support Worker to join our team in the Wollongong region. As a Home Care Worker, you will play a vital role in providing care and support to our customers in their own homes.Key responsibilities:Delivering domestic assistance, including cleaning and laundry services, to ensure our customers' homes...
-
Sales Advisor 12hr
5 months ago
Wollongong, Australia H&M Full timeA Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment...
-
Home Care Support Worker
4 weeks ago
Wollongong, New South Wales, Australia IRT Group Full timeAbout IRT GroupWe're a leading provider of independent living, aged care, and home care services in NSW, the ACT, and QLD. Our mission is to improve the lives of older Australians by providing high-quality care and support in their own homes.We're committed to creating an inclusive environment for all employees and are proud of our diverse and dynamic...
-
Home Care Support Specialist
3 weeks ago
Wollongong, New South Wales, Australia IRT Group Full timeAbout IRT GroupWe provide better options in housing and care for older people, with a mission that remains the same since our founding in 1969.We improve the lives of more than 9100 people every day in NSW, the ACT, and QLD, making us one of Australia's largest community-owned providers of independent living, aged care, and home care. Our diverse range of...
-
In-Home Care Specialist
1 week ago
Wollongong, New South Wales, Australia Kincare Full timeWe are seeking a compassionate In-Home Care Specialist to join our team at KinCare in Wollongong. As a permanent part-time employee, you will have the opportunity to make a meaningful difference in the lives of our elderly customers.
-
Support Worker
6 months ago
Wollongong, Australia Home Caring Wollongong Full timeHome Caring Wollongong is an ethical and fast-growing provider of NDIS and Aged Care services an hour south of Sydney. We are seeking Support Workers to assist with the provision of high-quality exceptional care to a range of fantastic clients and participants currently engaged. Our Support Workers are home-based and utilise a mobile work model (with...
-
Home Care Support Worker
4 weeks ago
Wollongong, New South Wales, Australia KinCare Full timeAbout the RoleWe are seeking a dedicated and compassionate Home Care Worker to join our team in Wollongong. As a Home Care Worker, you will provide high-quality care and support to our customers, enabling them to live independently at home for longer.Key ResponsibilitiesProvide domestic assistance, including cleaning and laundryAssist with meal preparation...