Technical IT Support Specialist

2 weeks ago

Perth, Western Australia beBeeITSupport Full time $48,000 - $60,000

Our organization is seeking an IT Support Specialist to join our team in Metro Perth, WA. The ideal candidate will have a strong technical background and excellent customer service skills.

This role involves providing high-level customer satisfaction for end-users at one of our national clients. Key responsibilities include:

- Providing technical support for Exchange Online, Office 365 Administration, and Office 365 Pro Plus related issues.
- Resolving Skype for Business operational issues such as installation, configuration, deployment failure, and related issues.
- Assisting with SharePoint template creation, site setup, access-related issues, and technical support for migrated or created sites for storing file share contents.
- Supporting OneDrive access, storage-related issues, and coordinating deployments of Win 10 SOE Automated Deployments ensuring successful deployments and remediation of failed deployments.
- Having knowledge of encryption of Win-10 SOE transformed end-user hard disks using Microsoft BitLocker Administration and Monitoring (MBAM).
- Handling hardware/software requests from dedicated locations.
- Possessing good knowledge of Intune/Mobile Device Management, enrolling BYOD and COPE devices, managing Android/iOS device management, and providing support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.
- Having experience with Remote Desktop Services, handling secure wipe, asset disposal according to agreed processes, and understanding ITSM processes.
- Having knowledge of device monitoring and analytical services, which will be provided separately.

Key selection criteria:
- Industry accreditation and minimum 2 years' experience with IT-related support.
- Technical expertise in End User technologies, including PCs, Point of Sale, Printers, Network devices, etc.
- Previous exposure to remotely coordinating technical outcomes to the client.
- Good understanding of Logistics Management techniques.
- Strong personal time management skills and priority setting skills.
- Excellent communication & English skills (Fluent written & verbal a prerequisite).
- Excellent customer liaison ability.
- Self-motivation, proactive attitude, and willingness to learn.
- Professional presentation.
- Ability to work unsupervised with strong problem-solving skills.
- Own car and valid driver's license with ability to drive to other client sites.

You must have strong technical know-how or the ability to identify and/or resolve issues by adapting to the outcome of the requirement.

**Hourly Rate**: $30 per hour base plus statutory Super.

Learn more about us and our services on our website link below.

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