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Arrears Resolution Specialist
2 weeks ago
As a key member of our team, you will play a vital role in the collection and recovery process. Your primary responsibility will be to ensure adequate and timely collection of outstanding customer payments.
This is crucial in minimizing costs, optimizing returns while sustaining customer satisfaction. You will work closely with internal departments and external partners to achieve this goal.
Key Responsibilities- Identify arrears and categorize them correctly for follow-up
- Communicate with debtors by telephone and in writing to solve arrears
- Monitor payment behavior of debtors and arrears process, evaluate credit risk and exposure, and categorize debtors accordingly
- Make payment agreements, determine plan of approach, and ensure conditional payments. If necessary, legal action will be initiated
- Communicate with debtor and internal/external stakeholders, report on development, and record debtor and arrears history in applicable systems
- Administer and maintain an overview of own portfolio and ratings and escalate cases to the relevant internal departments (Recovery, Specialties, Non-Flow, Sales)
Our team members enjoy
- A healthy work-life balance with flexible hours and possibility to work from home
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities
- Two working days per year volunteering for a local charity
- Opportunities for learning and growth, enabling employees to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and life priorities
At our organization, we strive to educate, equip, and empower our members to build meaningful connections, manage their overall wellness, and maintain balance in their lives. We believe that every employee deserves a supportive work environment that enables them to thrive.
We foster an inclusive culture where everyone feels valued and respected. Our mission is to provide opportunities for personal and professional growth, ensuring our members have the skills and knowledge needed to succeed.
What We Look For- Strong ability to effectively communicate with internal and external customers
- Excellent written and verbal communication skills
- Ability to organize and prioritize work to assist the team in meeting daily, weekly, and annual objectives
- Consultative approach to working with all stakeholders – team player
- Ability to respond or acquire knowledge to respond to internal and external customer requests promptly and correctly
- Strong ability to share business and risk knowledge with other members, building a culture of risk management balanced with commercial objectives
Proficient in Microsoft Office products
Our company values diversity and inclusion, creating a work environment that promotes equal opportunities for all. We are committed to providing barrier-free recruitment and selection processes and work environments. If contacted for employment, please advise if you require any accommodations according to our values and applicable legislation.
