
Arrears Management Specialist
1 week ago
We are seeking an experienced Arrears Management Specialist to join our team.
About the RoleThe Arrears Management Specialist will be responsible for managing arrears files from initial dishonour through to mid-stage arrears. This role will also involve assessing, recommending, and managing hardship matters.
Key Responsibilities:- Daily monitoring of loan repayments
- Supporting the Head of Credit - Collections in managing the loan book, particularly proactive management of defaults and losses
- Assisting with early to mid-stage pre-enforcement proceedings through to resolution
- Liaising with borrowers during times of financial stress
- Minimum 2-3 years' experience in residential and/or commercial lending specific to collections and arrears management
- Understanding of consumer credit regulations and laws
- Experience with loan hardships and coded loans
- Exceptional communication skills and ability to provide high-level service to internal stakeholders
- Strong analytical skills and attention to detail
We value fairness, transparency, and teamwork. Our flexible work model supports great work-life balance, and we offer meaningful employee benefits.
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