Dynamics of Debt Resolution Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCollections Full time $70,000 - $80,000

Unlock the Power of Collections

About the Role

Join a dynamic team and take on the exciting challenge of collections specialist.

Responsibilities

The collections specialist is responsible for:

  • Taking and making high-volume outbound and inbound phone calls to maintain a high inbound answer rate
  • Following through with customers to address their arrears balance
  • Managing own portfolio in early-stage collections, taking accountability
  • Building rapport with customers to identify reasons for arrears and negotiate resolutions respectfully
  • Adhering to all legislative guidelines including ASIC, ACCC, and Privacy Act
  • Following internal policies, system processes, and external regulatory requirements
  • Supporting team members with ad hoc duties vital to departmental goals
  • Assessing and responding to financial hardship applications
  • Working as part of a team to achieve individual and team KPIs

Key Skills Include:

  • At least 1+ years' experience and proven high performance in unsecured or secured financial services collections, sales, or customer service roles
  • Previous experience in customer-facing roles (e.g., sales, customer service, collections, or call centre)
  • A positive attitude, team-oriented, social, and fun to work with
  • Detail-oriented with strong analytical and investigative skills
  • Ability to manage multiple tasks and prioritize workflows
  • Outstanding communication skills for a fast-paced, dynamic environment
  • Problem-solving ability and interpreting instructions effectively
  • Ability to build rapport and handle objections
  • Flexible and adaptable to change
  • Persistent and resilient
  • Willingness to learn and accept feedback
  • Proficiency in Microsoft Suite (Word, Excel, Outlook, Teams)
  • Experience with Salesforce is desirable but not essential, as training will be provided

What We Offer:

  • An open-minded, collaborative workplace that challenges and celebrates your work
  • Hybrid Work Model – work from home 1 day per week
  • Fully stocked kitchen with snacks and drinks
  • Regular team-building events

Why Choose Us?

  • Make a meaningful impact on the company's future and share in the rewards
  • Work in an inclusive, fast-paced environment

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