Luxury Hotel Operations Manager

1 day ago

Sydney, New South Wales, Australia Accor Full time

Accor's Sydney Icon

We are currently undergoing a complete transformation and enhancing all the hotel facilities to continue delivering an outstanding luxury service to our guests.

The hotel will provide an all-encompassing experience where entertainment, leisure, dining, conferencing and unparalleled hospitality will converge seamlessly, transcending traditional hotel boundaries.

We're setting new standards in the Australian hospitality scene and we are seeking for talented Ambassadors to help craft a unique experience where luxury reaches new heights.

About the Role

As our onsite full-time Assistant Front Office Manager, you will be ensuring an exceptional experience for our guests, providing excellent customer service.

You'll drive people management, guest feedback & problem resolution, supervising guest arrivals and departures, including handling guest queries and complaints.

Key Responsibilities:

  • Supervising guest arrivals and departures, including handling guest queries and complaints
  • Ensuring that room allocations and check in/check out processes follow set procedures
  • Preparing of Front Office monthly reports
  • Supervising lobby services
  • Liaising with the Reservations office to ensure accuracy in room allocation
  • Working closely with Maintenance ensuring maintenance requests are completed quickly
  • Management and support of the Front Office team, including coaching, training and performance management

Requirements

To succeed in this role, you will require:

  • Previous 3-5 years' in a Front Office role
  • First Aid Certificate and RSA required
  • Knowledge of another language preferred
  • Discretion with guest interactions.
  • Great attention to detail and an ability to problem solve
  • Strong organisational skills.
  • Proficient in Microsoft Suite and Outlook

Benefits

In addition to joining a fun, collaborative and fast-paced environment, we offer industry leading rewards such as;

  • Collaborative and supportive environment
  • Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
  • Progressive leave policies including 10 weeks parental leave.
  • Complimentary dry cleaning & discounted city parking.
  • We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you.
  • Most importantly - learn from industry experts with opportunities for development.

Compensation Package

We offer a competitive salary package which includes a base salary of $80,000 per annum.

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