Luxury Hotel Operations Manager

3 weeks ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time

At The Star Sydney, we're seeking a dedicated and charismatic Luxury Hotel Operations Manager to lead our Concierge and Guest Services team. As a key member of our Hotel Department, you'll be responsible for delivering exceptional guest experiences and promoting a welcoming environment.

About the Role:

  • Oversee the day-to-day operations of the Concierge and Bell Desk departments.
  • Assist guests with special requests, requirements, and solve problems to ensure guest comfort and satisfaction.
  • Recruit, develop, and train the Concierge and Bell Desk team, including performance reviews.
  • Respond to guest feedback and implement changes to prevent reoccurrence.
  • Supervise and add value to the activities of all team members, providing leadership to ensure maximum productivity and guest satisfaction.
  • Curate memorable experiences at a 5-star level, recommending the best options for guests throughout their journey.
  • Create a positive work environment that fosters team member motivation, builds morale, and teamwork.
  • Manage the bell team, including scheduling, performance management, and training and development procedures.

Requirements:

  • Extensive leadership experience in a Hotel or Guest Services environment.
  • Excellent knowledge of Sydney, tourist attractions, restaurants, theatres, sporting events, harbour cruises, fashion, and retail.
  • Outstanding presentation and communication skills.
  • The ability to speak a second language (highly regarded but not essential).
  • Adaptable with exceptional interpersonal skills.
  • Passionate about delivering excellent guest experiences.

About Us:

The Star Sydney is a well-known and established entertainment and resort destination, offering a wide range of experiences, including luxury accommodation, multiple event venues, and exceptional dining and entertainment options. We're committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests and a great place to work for our team members.

Our Culture:

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options, a range of benefits, and opportunities for career development and growth.

  • Luxury Hotel Operations Manager

    4 days ago

    Sydney, New South Wales, Australia Harbour Rocks Hotel Full time

    About Harbour Rocks HotelLocated in the heart of The Rocks precinct, Harbour Rocks Hotel offers 5-star luxury and a unique blend of heritage-listed charm and contemporary design.We are seeking a highly skilled Luxury Hotel Operations Manager to join our team and play a pivotal role in crafting unforgettable guest experiences.Job DescriptionThis is an...

  • Luxury Hotel Operations Manager

    4 days ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    As a Luxury Hotel Operations Manager, you will play a pivotal role in delivering exceptional guest experiences at The Star Sydney. Reporting to the Front Office Manager, you will oversee the day-to-day operation of the Concierge and Bell Desk departments.

  • Hotel Operations Manager

    2 days ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    Embark on a thrilling career opportunity as a Hotel Operations Manager at The Star Sydney, where luxury meets excellence. As a Forbes Five-Star hotel, we pride ourselves on delivering exceptional experiences to our discerning guests.

  • Luxury Hotel Operations Manager

    7 days ago

    Sydney, New South Wales, Australia Accor Full time

    Embark on a journey of luxury and excellence with Sofitel Sydney Wentworth, one of Sydney's iconic international 5-star hotels. Our hotel offers an unforgettable experience where guests discover the perfect blend of French Zest and Sofitel luxury.We are currently undergoing a transformation to continue delivering an outstanding luxury service to our guests....

  • Luxury Hotel Operations Manager

    1 week ago

    Sydney, New South Wales, Australia Accor Full time

    This is an exciting opportunity to be part of a rapidly growing team in one of the leading companies in Australia. Accor, a renowned luxury hotel chain, is looking for a skilled Front Office All Rounder to join their Sofitel Sydney Wentworth team.Salary: AU$60,000 - AU$80,000 per annumJob Description:An ideal candidate will have proven experience in...

  • Luxury Hotel Operations Manager

    6 days ago

    Sydney, New South Wales, Australia The Darling Full time

    The Darling, a premier entertainment hub in Sydney, seeks an exceptional Hotel Assistant Front Office Manager to join our team.About The RoleAs a seasoned leader, you will oversee day-to-day operations, ensuring seamless service delivery and an unparalleled guest experience. Your responsibilities will include:Assisting the Front Office Manager in maintaining...

  • Luxury Hotel Operations Manager

    7 days ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    About The Star SydneyThe Star Sydney is a renowned entertainment and resort destination, offering a unique blend of luxury accommodation, dining, and entertainment options.Job DescriptionWe are seeking an experienced Luxury Hotel Operations Manager to oversee the day-to-day operations of our Concierge and Bell Desk departments. As a key member of our team,...

  • Hotel Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

    At Stamford Hotels & Resorts, we are committed to providing exceptional service and exceeding guest expectations. As a luxury hotel brand, we strive to deliver unforgettable experiences in every aspect of our operations.We are currently seeking an experienced Hotel Operations Manager to join our team at one of our prestigious properties in Sydney.About the...

  • Luxury Hotel Cleaning Attendant

    2 weeks ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    Sydney CBD is a hub for luxury hotels, and we are seeking experienced cleaning professionals to join our team.We offer competitive hourly rates of $25.00-$37.00 per hour, making this an excellent opportunity for those looking to advance their careers in the hospitality industry.About the RoleAs a Housekeeping Room Attendant with LUXXE Outsourced Hotel...

  • Luxury Hotel Services Manager

    2 weeks ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four SeasonsWe are a world-renowned hospitality brand that prides itself on delivering exceptional guest experiences. Our team members around the globe create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.At Four Seasons, we believe in treating everyone with respect and dignity, whether...

  • Hotel Operations Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hyatt Full time

    About Park Hyatt SydneyFinding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located in premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.About the RoleSupervise Front Office employees to deliver exceptional...

  • Luxury Hotel Operations Director

    4 days ago

    Sydney, New South Wales, Australia Accor Full time

    Hotel Morris Sydney - Handwritten CollectionAn exceptional opportunity has arisen for a highly experienced and charismatic General Manager to lead our boutique hotel in the heart of Sydney.About UsAccor, a world leader in the hospitality industry, is proud to present this unique role within its luxury Handwritten Collection. As a Host at Hotel Morris Sydney,...

  • Luxury Hotel Banquets Chef

    6 days ago

    Sydney, New South Wales, Australia Accor Full time

    Sydney's iconic first international 5-star hotel is setting new standards in the Australian hospitality scene, and we're seeking a talented Cold Larder Chef de Partie (Banquets Team) to craft a unique experience of luxury.With an unforgettable luxury escape, guests discover the perfect blend of French Zest and Sofitel luxury. We are currently undergoing a...

  • Luxury Hotel Room Attendant Position

    7 days ago

    Sydney, New South Wales, Australia The Old Clare Hotel Full time

    About The Old Clare HotelWe are seeking a skilled and dedicated individual to join our team as a Room Attendant at The Old Clare Hotel, one of Australia's leading boutique hotels.Job DescriptionThe successful candidate will be responsible for delivering exceptional customer service, ensuring the cleanliness and presentation of guest rooms, and providing a...

  • Luxury Bar Operations Manager

    1 week ago

    Sydney, New South Wales, Australia Marriott Full time

    Company OverviewSheraton Grand Sydney Hyde Park is a sophisticated upscale hotel situated in the heart of Sydney's CBD. Embracing a unique culture of exceptional guest service, this luxurious hotel leader combines unparalleled comfort and style with a first-class location.We are looking for an experienced Luxury Bar Operations Manager to share our passion...

  • Luxury Restaurant Operations Manager

    4 days ago

    Sydney, New South Wales, Australia Accor Full time

    Company OverviewSydney's iconic first international 5-star hotel is partnering with House Made Hospitality, a Sydney-based and globally inspired hospitality group. This partnership sets new standards in the Australian hospitality scene, aiming to deliver unparalleled luxury experiences.The hotel, Sofitel Sydney Wentworth, offers an unforgettable luxury...

  • Housekeeping Manager

    2 weeks ago

    Sydney, New South Wales, Australia LUXXE Outsourced Hotel Services Full time

    About the RoleWe are currently seeking an experienced Housekeeping Manager to head up our teams in multiple locations across Australia.Key ResponsibilitiesManage all housekeeping operations, ensuring guest satisfaction and compliance of hotel standards.The ideal candidate will have a strong leadership presence, excellent communication skills, and the ability...

  • Luxury Maintenance Specialist

    1 week ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons Hotels and Resorts is a leading luxury hospitality company that prides itself on delivering exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world are driven by a passion for creating unforgettable memories for our guests, residents, and partners.We believe in...

  • Luxury Hotel Director Opportunity

    6 days ago

    Sydney, New South Wales, Australia Accor Full time

    About UsAccor is a world-renowned hospitality leader, operating in 110 countries with over 5,000 hotels and 10,000 restaurants and bars. Our diverse portfolio includes luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, and more.

  • Luxury Night Operations Manager

    5 days ago

    Sydney, New South Wales, Australia Marriott Full time

    Company OverviewMarriott International is a leading hospitality company that operates a portfolio of 30 brands including W Hotels. The company's mission is to Ignite Curiosity, Expand Worlds and create unique experiences for its guests.Job SummaryWe are seeking an experienced Luxury Night Operations Manager to join our team at W Sydney. This role will...