Luxury Hotel Operations Manager

1 month ago

Sydney, New South Wales, Australia The Darling Full time

The Darling, a premier entertainment hub in Sydney, seeks an exceptional Hotel Assistant Front Office Manager to join our team.

About The Role

As a seasoned leader, you will oversee day-to-day operations, ensuring seamless service delivery and an unparalleled guest experience. Your responsibilities will include:

  • Assisting the Front Office Manager in maintaining high standards of guest service during check-in and throughout the stay
  • Managing The Darling Hotel Loyalty Program and affiliated initiatives
  • Distributing guest comment cards to relevant departments and responding to guests as needed
  • Contributing to people planning requirements, including recruitment, rostering, training, and development of the team

To succeed in this role, you will possess:

  • Proven leadership experience in luxury hospitality, with a focus on delivering world-class service
  • Exceptional interpersonal and communication skills, enabling effective collaboration with colleagues and guests
  • Strong problem-solving and decision-making capabilities, allowing you to navigate complex situations
  • Attention to detail and a commitment to excellence, driving outstanding service outcomes
  • A customer-centric approach, thriving in a fast-paced environment
  • Familiarity with Opera property management systems
  • Flexibility to work evenings and weekends
About You

We seek a talented and motivated individual who shares our passion for delivering exceptional experiences. As a seasoned leader, you understand the essence of luxury hospitality and are poised to excel in this role.

What We Offer

Join our dynamic team and enjoy:

  • Complimentary meals on site, including hot meals and sandwich bars
  • Uniforms laundered and ready for duty daily
  • Paid Annual Leave for eligible team members
  • Discounted parking and transportation options
  • Up to 30% discounts across award-winning restaurants and accommodations
  • Lifestyle benefits, including gym memberships, retail discounts, and dry-cleaning services
  • Diversity & Inclusion initiatives, promoting a supportive and inclusive workplace
  • Endless career growth opportunities and professional development
Our Culture

The Star values diversity, equity, and inclusion, striving to create a welcoming environment for all employees and guests. Our Company values – Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care – guide our actions and decisions.

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