Back Office Operations Specialist

1 week ago

Banana Shire, Australia ZEN Full time

Are you eager to be part of a dynamic startup that makes a difference in the financial sector?

At ZEN, we are dedicated to simplifying banking for our clients, ensuring swift and secure transactions while providing immediate access to funds from anywhere.

Position Overview
As a Back Office Operations Specialist, you will play a crucial role in supporting our operations remotely from Poland.

We seek individuals who are passionate about learning, have a keen interest in the financial industry, and are committed to delivering exceptional customer service.

Your Key Responsibilities

  • Meeting performance targets by executing tasks as directed by management.
  • Completing departmental tasks promptly while maintaining high-quality standards.
  • Overseeing specific processes such as customer onboarding, product setup, and account closure, along with preparing necessary reports and documentation.
  • Managing ad hoc requests and tasks from other departments efficiently.
  • Ensuring timely completion of tasks assigned by other teams.
  • Providing reports and information as requested by relevant authorities and partners.
  • Upholding the company’s reputation among both local and international partners.
  • Participating in initiatives aimed at enhancing departmental efficiency.
  • Carrying out additional duties as assigned by supervisors.

Ideal Candidate Profile
  • Basic proficiency in Office 365 applications (Word, Excel).
  • Strong computer skills.
  • Fluent in both Polish and English.
  • Availability for day shifts, excluding weekends and holidays.
  • Exceptional attention to detail.

What We Offer
  • A knowledgeable and high-performing team that values fun and collaboration.
  • Remote working opportunity.
  • Comprehensive private medical insurance.
  • Access to a Multisport card.
  • Life insurance coverage.
  • ZEN card with cashback benefits.
  • Employee benefits plan.

We believe that everyone has the potential to grow and thrive in their careers. If you find this role aligns with your interests and skills, we encourage you to consider this opportunity. Remember, there is no such thing as a 'perfect' candidate, and we value diverse backgrounds and experiences.

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