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Game Operations Specialist

2 months ago

Banana Shire, Australia Sperasoft Full time
About the Role

We are seeking a highly skilled Game Operations Specialist to join our team at Sperasoft. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our online games and related systems.

Key Responsibilities
  1. Monitoring and Analysis: Proactively monitor online games and related systems to identify and resolve issues in a timely manner.
  2. Troubleshooting and Support: Analyze and assess game and systems health and performance using various tools, and provide on-call personnel with critical information to resolve issues.
  3. Process Documentation: Consult, create, and maintain process documentation to ensure consistency and efficiency in our operations.
  4. Deployment and Testing: Conduct quick patch and build deployments, including post-deployment smoke testing, to ensure seamless game updates.
  5. Reporting and Communication: Prepare accurate and timely reports with updates and summaries on events and issues, and maintain excellent written and verbal communication skills.
Requirements
  1. Technical Expertise: Strong technical support skills with a focus on game servers and client crashes, as well as knowledge of network technologies and GNU/Linux OS.
  2. Availability and Flexibility: Ability to work in shifts, including nights, weekends, and holidays, and maintain strict punctuality and quick response.
  3. Communication and Teamwork: Excellent written and verbal communication skills, with the ability to work effectively in a team environment.
  4. Industry Knowledge: Familiarity with common IT infrastructure and its practices, as well as some knowledge of game development, QA, and release management.
Desirable Skills
  1. Monitoring and Analyst Experience: Experience in monitoring and analyst roles, with assessments based on data, graphs, etc.
  2. Technical Support Experience: Technical support experience in an online 24/7 service industry.
  3. Game Industry Experience: Experience working in the games industry, particularly in multiplayer and MMO games.
About Sperasoft

Sperasoft is a leading game development company that offers a dynamic and challenging work environment. We are committed to delivering high-quality games and services to our clients, and we are seeking talented individuals to join our team.