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Operations Support Specialist

2 months ago

Banana Shire, Australia ZEN Full time

Are you seeking a chance to contribute to a dynamic startup that makes a difference?

Are you looking to escape the typical office environment and become part of a dedicated, enthusiastic team with endless opportunities?

If this resonates with you, ZEN Team might be the perfect fit. We specialize in delivering comprehensive, efficient, and high-quality assistance to our clients.

Our mission is to simplify banking, as it should be.

At ZEN, we offer solutions that help businesses save time, secure transactions, and provide instant access to funds anytime, anywhere.

Our motto is zero effort – discover why we stand by this.

Position Overview

Back Office Team Specialist

Location: Remote

We are in search of individuals eager to learn, passionate about the financial sector, and, most importantly, committed to delivering exceptional customer service.

Our Support team swiftly adapts to client needs, ensuring a personalized and consultative support experience through innovative problem-solving and in-depth knowledge of ZEN's operations.

Key Responsibilities

  • Meeting objectives by executing tasks assigned by management.
  • Completing departmental tasks promptly while maintaining quality standards.
  • Supporting and overseeing specific processes and tools, particularly customer onboarding, product configuration, and account closure, along with preparing reports and documents as requested by external clients or other departments.
  • Managing ad hoc requests and tasks from other departments.
  • Ensuring timely completion of tasks assigned by other departments.
  • Providing reports, information, and documents upon request from relevant institutions, courts, partners, and management.
  • Upholding the company’s reputation among domestic and international partners.
  • Participating in projects and initiatives aimed at enhancing departmental work quality.
  • Performing additional tasks as directed by superiors.

Qualifications

  • Basic proficiency in Office 365 applications (Word, Excel).
  • Strong computer skills.
  • Fluent in Polish and English.
  • Availability for daytime shifts, excluding weekends and holidays.
  • Exceptional attention to detail.

Benefits

  • A knowledgeable, high-achieving, experienced, and enjoyable team.
  • Remote work opportunity.
  • Private medical insurance.
  • Multisport membership.
  • Life insurance coverage.
  • ZEN card with cashback benefits.
  • Employee incentive plan.

Remember, confidence can sometimes prevent us from pursuing a job opportunity. But here’s a secret: there’s no such thing as a "perfect" candidate.

ZEN Team is a place where everyone can thrive. So, if this role excites you, we encourage you to consider it.

Feel free to share this job listing with friends or colleagues who might be interested. We have multiple openings, so help them discover this great opportunity that they wouldn’t want to miss.

If you are talented and intelligent, we will find a place for you.