Customer Service Officer

4 days ago


Box Hill North, Victoria, Australia Eastern Health Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Business Service Centre team as a Customer Service Officer. As the first point of contact for visitors and patients, you will provide exceptional customer service, respond to various requests, and complete day-to-day administrative tasks.

Key Responsibilities
  • Provide exceptional customer service to internal and external stakeholders
  • Respond to various requests and system faults
  • Complete day-to-day administrative tasks
  • Work collaboratively with a friendly and supportive team
Requirements
  • Exceptional customer service skills and previous experience in a customer service role
  • An interest in healthcare and previous experience in the health environment would be advantageous
  • A team focus with the ability to work well as part of a diverse team
  • Strong computer skills
  • An eagerness to learn and develop your skills
  • Flexibility to work additional hours would be beneficial
  • Excellent communication and organisational skills
  • Extremely reliable with a strong work ethic
What We Offer
  • Diverse and engaging career opportunities
  • Friendly and supportive team
  • Flexible working hours
  • Salary packaging options
  • Career progression in our teaching hospitals
About Eastern Health

Eastern Health is one of Melbourne's largest public health services, providing a range of emergency, surgical, medical, and general healthcare services. We are committed to serving the growing and changing needs of our community and caring about and developing our staff.



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