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Customer Service Representative

2 months ago

Bayswater North, Victoria, Australia Conquest Recruitment Group Full time
About the Role

We are seeking a highly skilled Customer Service Officer to join our team at Conquest Recruitment Group. As a key member of our team, you will be responsible for delivering exceptional customer service and administrative support.

You will be reporting to the Customer Service Manager and will be responsible for a range of customer service and administrative duties. The ideal candidate will have a strong customer focus, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide a high level of customer service via phone and adhere to quality standards
  • Confirm orders and deliveries, respond to enquiries and resolve issues
  • Process orders and utilize computer systems
  • Support the sales team and act as a first point of contact
  • Maintain systems and records

Requirements:

  • Excellent customer service skills and a strong customer focus
  • Ability to effectively communicate with customers at all levels
  • Strong computer skills and proficiency in MS Office suite
  • Customer service experience (building industry advantageous)
  • Attention to detail and organizational skills