Customer Experience Advocate

2 days ago

Central Coast, Australia beBeeCustomerExperience Full time $92,900 - $107,700
Enhance Customer Experiences

This strategic role focuses on championing customer-first services and developing initiatives that improve service delivery across various business units.

The ideal candidate will have expertise in analysing customer feedback, creating training programs for staff, and engaging with stakeholders to foster a culture centred around customer satisfaction.

Key responsibilities include coordinating customer journey mapping, researching best practices, and implementing strategies that meet the needs and expectations of our community.

Requirements
  • Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
  • Proven experience in collecting and analysing customer insights to shape effective programs.
  • Experience in project management and familiarity with change management methodologies.
  • Strong stakeholder engagement skills, with the ability to communicate effectively across various teams.
  • Experience in customer relationship management software and design thinking methodologies.
  • Ability to work in a complex, multi-stakeholder environment.
Benefits and Opportunities
  • Permanent full-time role available with a flexible working arrangement.
  • Opportunities for career progression and professional development.
Equal Opportunity Employer

Our organisation is committed to equal opportunity employment and providing a work environment that fosters equity, diversity and respect.

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