Operational Delivery Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeDelivery Full time $65,000 - $70,000
Operational Delivery Manager Job Description

As an Operational Delivery Manager, you will play a critical role in overseeing and coordinating the planning of all transport requirements to ensure efficient and cost-effective allocation of company resources.

Key Responsibilities:
  • Transport Planning and Coordination: Oversee the planning of all transport requirements to meet customer delivery windows and key performance indicators (KPIs).
  • Resource Allocation: Allocate company resources effectively to minimize costs and maximize efficiency.
  • Customer Service: Build successful relationships with customers through regular communication to meet their expectations.
  • KPI Management: Monitor and report on key KPIs related to customer satisfaction, delivery times, and resource utilization.
  • Load Allocation: Allocate loads to drivers to ensure timely delivery and meet customer standards.
  • Customer Safety: Ensure customer safety goals are met by adhering to relevant Occupational Health and Safety (OH&S) legislation, policies, and procedures.
  • Staff Training and Competency: Ensure staff and employees are trained and competent to perform tasks to a high level.
  • Paperwork and Invoicing: Collate all paperwork on freight movements to ensure accurate invoicing.

This is a hands-on operational position that requires troubleshooting various issues throughout the day and prioritizing resources to meet the needs of all customers.

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