Operational Service Delivery Manager

1 week ago

Brisbane, Queensland, Australia beBeeLeadership Full time $101,328 - $137,102
Job Title: Operational Team Leader

About the Role:

We are seeking an experienced and highly skilled Operational Team Leader to join our team. As a key member of our leadership group, you will be responsible for leading and managing operational service delivery staff in providing high-quality support to clients.

  • Main Responsibilities:
  • Have high level knowledge and demonstrated experience in the development, management, and monitoring of support services ensuring high quality, consistent service provision in accordance with relevant legislation, policies, and procedures.
  • Remain a content expert and champion in operational service delivery model and participate in the development, review and implementation of Individual Development Plans.
  • Keep yourself and teams informed about changes to relevant legislative requirements, departmental policies, procedures, and operating practices and ensure that these are followed and in practice.
  • Provide leadership and management to operational service delivery staff working in teams to ensure the delivery of high-quality support to clients.
  • Monitor staff training needs, including ensuring the staff you manage remain current in essential practices training.
  • Identify, organise and facilitate training that you and other Operational Team Leaders identify that would support improvements to the delivery of services.
  • Articulate performance standards when providing assessment of Forensic Officers by providing constructive and timely feedback about the work practices for their development.
  • Conduct individual performance assessments and implement Professional Development Agreements (PDA) with staff, participate in recruitment and selection processes, monitor performance and absenteeism as well as lead any performance and conduct improvement processes with individuals.
  • Develop effective and positive working relationships with staff and key stakeholders including families, client's allied persons, guardians, financial administrators, health care professionals, and other government and non-government agencies.
  • Assist in the identification, development and implementation of continuous improvement activities of service delivery for clients and the organisation.
  • Collaborate as a member of the multidisciplinary team and actively contribute to the development, implementation and review of client assessments, individual development plans, court documentation, habilitation and rehabilitation treatment programs, and transition plans.

Requirements:

  • High level knowledge and demonstrated experience in the development, management, and monitoring of support services.
  • Strong leadership and management skills with the ability to provide guidance and support to staff.
  • Excellent communication and interpersonal skills with the ability to build effective relationships with staff, clients, and stakeholders.
  • Ability to work effectively in a fast-paced environment with multiple priorities and deadlines.

What We Offer:

  • A dynamic and supportive work environment.
  • The opportunity to make a real difference in the lives of clients.
  • Ongoing professional development and training opportunities.

Contact Us:

  • Operational Service Delivery Manager

    6 days ago

    Brisbane, Queensland, Australia beBeeOperational Full time $90,000 - $120,000

    Job Title: Operational Service Delivery ManagerThe role of the Operational Service Delivery Manager is crucial in ensuring high-quality service provision to clients with an intellectual disability.This leadership position plays a vital role in driving operational excellence and achieving outstanding results through effective service delivery.Develop, manage,...

  • Operational Service Delivery Manager

    5 days ago

    Brisbane, Queensland, Australia beBeeLeadership Full time $117,774 - $136,891

    Job OverviewAs a senior operational leader, you will play a pivotal role in driving the success of our team by leading operational service delivery staff.Key Responsibilities:Facilitate team meetings and workshops to drive collaboration and productivity.Develop and implement training programs to enhance service delivery.Evaluate performance standards and...

  • Service Delivery Operations Manager

    7 days ago

    Brisbane, Queensland, Australia beBeeportfolio Full time $90,000 - $120,000

    Job DescriptionThe role of a Service Delivery Manager involves overseeing the provision of ICT services to support the department's operations and organisational capability. This includes managing the systematic management of ICT investments, governance, portfolio, projects, and assurance activities.As a key member of the ICT Engagement and Partnership unit,...

  • Delivery Person

    1 week ago

    Brisbane, Queensland, Australia Delivery Bwe Full time

    Deliver packages to customers in a timely and efficient manner.- Provide exceptional customer service.- Load and unload packages from the delivery vehicle.- Inspect and maintain the delivery vehicle to ensure it is in good working condition.- Adhere to all traffic laws and regulations.- Ensure that all packages are delivered safely and accurately.-...

  • Service Delivery Manager

    7 days ago

    Brisbane, Queensland, Australia Me and My Support Full time

    Me & My Support is a growing contemporary Disability Support Service operating as a Registered NDIS Provider within Brisbane, Gold Coast, and Sunshine Coast regions. We are dedicated to delivering person-centred support, promoting principles of safety and quality to enrich the lives of the people we support. Our commitment is to ensure each individual...

  • Service Delivery Manager

    7 days ago

    Brisbane, Queensland, Australia Me and My Support Full time

    Me & My Support is a growing contemporary Disability Support Service operating as a Registered NDIS Provider within Brisbane, Gold Coast, and Sunshine Coast regions. We are dedicated to delivering person-centred support, promoting principles of safety and quality to enrich the lives of the people we support. Our commitment is to ensure each individual...

  • Service Delivery Manager

    7 days ago

    Brisbane, Queensland, Australia Me and My Support Full time $104,000 - $130,878 per year

    Company DescriptionMe & My Support is a growing contemporary Disability Support Service operating as a Registered NDIS Provider within Brisbane, Gold Coast, and Sunshine Coast regions. We are dedicated to delivering person-centred support, promoting principles of safety and quality to enrich the lives of the people we support. Our commitment is to ensure...

  • Service Delivery Manager

    1 week ago

    Brisbane, Queensland, Australia beBeeTransformation Full time $170,000 - $230,000

    Job Overview:The role of Service Delivery Manager involves leading the transformation of frontline housing and homelessness service delivery by driving continuous improvement and consistency across all service centres.This position oversees operational partnerships and contracts with registered housing and homelessness assistance providers, promoting a...

  • It Service Delivery Manager

    1 week ago

    Brisbane, Queensland, Australia Workcover Queensland Full time

    **Job no**: 493321**Work type**: Permanent - Full Time**Location**: Brisbane CBD**Categories**: Digital and Technology Group**About Us**At WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best...

  • Service Delivery Manager

    2 weeks ago

    Brisbane, Queensland, Australia Fusion5 Full time

    Service Delivery Manager - Finance and Operations Join to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Service Delivery Manager - Finance and Operations 3 days ago Be among the first 25 applicantsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Get AI-powered advice on this job...