Housing Services Coordinator

24 hours ago

Brisbane, Queensland, Australia Empire Group Full time
Housing Officer Role

A great opportunity has arisen for a skilled Housing Officer to join our team at Empire Group. As a key member of our Housing Service Centre, you will provide a range of services and advice to customers with complex needs.

Key Responsibilities:
  • Respond to customers face-to-face and via the telephone, undertaking customer interviews and making referrals to support service agencies.
  • Assess new social housing and private housing assistance applications from customers, ensuring accurate and timely processing.
  • Maintain accurate customer and property records using the Microsoft Suite and internal IT systems.
  • Manage tenancy arrangements, allocations, changes of tenancy, and vacancies, ensuring departmental compliance.
  • Conduct home visits to properties, investigating and facilitating tenancy disputes and complaints.
  • Manage property maintenance and conduct property inspections, ensuring high standards of maintenance and upkeep.
  • Monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds, and collections.
Requirements:
  • Excellent communication skills with strong empathy, with the ability to work with customers in distress.
  • Proven customer service experience, with intermediate Microsoft Office skills and the ability to quickly learn additional IT systems.
  • High confidentiality, resilience, and attention to detail, with the ability to work independently in a fast-paced environment.
  • A National Criminal History check will be required before placement, and a valid driver's license is essential.

Empire Group is committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

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